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Old 29th November 2006, 23:33
bobsta63 bobsta63 is offline
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Question Problem adding a user account

Hi all,

I am having trouble adding a User/Email account to my ISPConfig installation, I have added the client etc fine. However when I try to add a user (so they get email etc) It says the following:-

Username must be between 4 and 32 characters etc.

The username is DEFINETLY more than four characters and begins with a character, please can someone help me?

I am using ISPConfig version 2.2.3

Thanks in advance,

Bobby
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  #2  
Old 29th November 2006, 23:54
edge edge is offline
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Whats does the username look like?
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Old 30th November 2006, 00:02
bobsta63 bobsta63 is offline
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Quote:
Originally Posted by edge
Whats does the username look like?
It looks like this basically:-



I think the error message is refering to the Username field.

I have however tried making the username and email lenghts longer/shorter etc. but still comes up with the same error saying that the username must be between 4 - 30 characters.
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Old 30th November 2006, 00:40
edge edge is offline
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I think the problem is in the "username:" and the dot in testispconfig.com_bobbyallen
To make sure, wait for one of the developers of ISPconfig to help you.
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Old 30th November 2006, 09:05
till till is offline
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Please check that you dont have a blank after the username. As far as I remember, the regex allows dots in usernames here.
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Old 30th November 2006, 09:35
bobsta63 bobsta63 is offline
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Thanks for your replies, Please note that the above screenshot is not actually taken from my installation (I took the screenshot from the ISPConfig demo site on ISPConfig.org) as I have just sent my server away to be colocated and wont be able to get into it untill the weekend (as it is being installed). Where is says:- testispconfig.com_ mine actually says BNA_ as I changed it.

Could it be that the first bit of the username BNA_ is causing the problem?
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Old 30th November 2006, 09:37
till till is offline
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Ok, this explains the problem. The username must be lowercase, please change the username prefix BNA_ to bna_
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Old 30th November 2006, 09:42
bobsta63 bobsta63 is offline
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Quote:
Originally Posted by till
Ok, this explains the problem. The username must be lowercase, please change the username prefix BNA_ to bna_
Brilliant - Thank you soooo much buddy
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