Need help to customer...

[rGizmo]

Hello all, I decided to join the forum as I am very curious about your response!

Sorry for my English...

I'm use ISPConfig as customer, and man, who gave me hosting also gave me only login an pass for my account, an said: "Do what you need...".

For the certain reasons I cannot ask to him a question....

Before that I have bought the domain for my future site and have adhered NS to this hosting.

Now I want, that my site worked

In ISPConfig I create the new user and I upload to FTP account needed files, but at visit to site time stands out a "DNS Error"...

I can give a login and the password from a account, may somebody can help...

[till]

If you do not have an admin or reseller account, you cannot change the DNS settings. You have to ask the guy who sold you the account to do that for you.

[falko]

Originally Posted by rGizmo

In ISPConfig I create the new user and I upload to FTP account needed files, but at visit to site time stands out a "DNS Error"...

You have to point the DNS records for the domain to the ISPConfig server.

[sushestvo]

where all domains are?
i want to totally erase his account from the server and re-create everything.
What steps should I perform towards this goal?

[till]

Delete the site, wait about one minute to let the system write the config files and then empty the recycle bin. Go to the DNS Manager and delete the primary DNS record for the domain there too and empty the recycle bin a minute later.

[sushestvo]

i never got his MAIL to work for some reason...
i get mail on my own domain, but he doesn't - more interesting - no error message comes back...
his domain is in local-host-names just like mine
any idea why he doesn't get anything?

PS: my local-host-names file for postfix keeps killing one entry i put there for my server, why?

[till]

Did you have a look in the maillog. Did the email arrive at your server?

[falko]

Originally Posted by sushestvo

PS: my local-host-names file for postfix keeps killing one entry i put there for my server, why?

You have to make manual entries in that file below the line

#### MAKE MANUAL ENTRIES BELOW THIS LINE! ####

, otherwise your changes will be overwritten by ISPConfig!

[sushestvo]

till,
where is log for such things?
falko,
thanks, that would explain it

[till]

All the logs are in the directory /var/log. The maillog is named mal, mail.log or mail.info depending on your linux distribution.