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Old 19th March 2013, 18:37
kareemhali kareemhali is offline
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Default Can't install Joomla/Prestashop Extensions and Themes

Hi,

My server runs on latest ISPconfig version with Apache, Mysql and PHP of course..

I have more than one site on the server, static HTML, Joomla and Prestashop sites.

I can't install any addon on Joomla or prestashop. When I try that, I get this error on both cases:

Name:  ISPconfig Error.jpg
Views: 201
Size:  17.3 KB

On all my sites, I am using Fast-CGI with SuEXEC ticked.

Any help ?

Kareem.
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  #2  
Old 19th March 2013, 18:43
almere almere is offline
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Default

please, run
Code:
tail -f /var/www/yourdomain.com/log/error.log
and show us the output.

Simple reasons:
1) If it's going about joomla, it could be /tmp directory permissions.
2) You have wrong timeout settings at your server
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Old 19th March 2013, 22:41
kareemhali kareemhali is offline
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Thank you for your reply. I tailed the log and first it gave an error about the favicon.ico missing and I fixed that by uploading a favicon, then it gave another error:

Quote:
Originally Posted by almere View Post
please, run
Code:
tail -f /var/www/yourdomain.com/log/error.log
and show us the output.
[Tue Mar 19 22:30:40 2013] [error] [client 82.37.187.108] File does not exist: /var/www/mydomain/web/favicon.ico
[Tue Mar 19 22:30:40 2013] [error] [client 82.37.187.108] File does not exist: /var/www/mydomain/web/favicon.ico
[Tue Mar 19 22:31:55 2013] [warn] [client 82.37.187.108] mod_fcgid: HTTP request length 133918 (so far) exceeds MaxRequestLen (131072), referer: http://mydomain/administrator/index....=com_installer


Quote:
Simple reasons:
1) If it's going about joomla, it could be /tmp directory permissions.
2) You have wrong timeout settings at your server
If this is a timeout, I'm not sure how to change that. I'll keep looking and hope someone can shorten my looking time
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Old 20th March 2013, 02:49
kareemhali kareemhali is offline
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It appears that I needed to increase the filesize upload to the server as it was limited to 2M. Thanks to this guide I managed to get it working!.

Thanks for the advise to check the log file, don't know why I never thought of that.

Kareem.
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