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Old 9th January 2012, 17:17
midcarolina midcarolina is offline
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Default Mail Authentication

Hi,

I had two problems earlier with the use of ISPConfig 2, but the help link has gotten me much further along. I have installed the two packages that I needed and phpMyAdmin is working. Also, the webmail package installation was successful, but I still cannot get any passwords authenticated. I also use Firefox Thunderbird, which is recognizing the server, but won't accept the password either. Here is my most recent maillog:

Jan 9 10:29:21 hostfive postfix/smtpd[10378]: > adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: 334 VXNlcm5hbWU6
Jan 9 10:29:21 hostfive postfix/smtpd[10378]: < adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: YWRtaW5AaG9zdHdpdGhzdXBwb3J0LmNvbQ==
Jan 9 10:29:21 hostfive postfix/smtpd[10378]: xsasl_cyrus_server_next: decoded response: admin@hostwithsupport.com
Jan 9 10:29:21 hostfive postfix/smtpd[10378]: xsasl_cyrus_server_auth_response: uncoded server challenge: Password:
Jan 9 10:29:21 hostfive postfix/smtpd[10378]: > adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: 334 UGFzc3dvcmQ6
Jan 9 10:29:21 hostfive postfix/smtpd[10378]: < adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: ZGFubnkwNQ==
Jan 9 10:29:21 hostfive postfix/smtpd[10378]: xsasl_cyrus_server_next: decoded response: danny05
Jan 9 10:29:23 hostfive postfix/smtpd[10378]: warning: adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: SASL LOGIN authentication failed: authentication failure
Jan 9 10:29:23 hostfive postfix/smtpd[10378]: > adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: 535 5.7.8 Error: authentication failed: authentication failure
Jan 9 10:29:34 hostfive postfix/smtpd[10378]: < adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: AUTH PLAIN AGFkbWluQGhvc3R3aXRoc3VwcG9ydC5jb20ARGFubnkwMDU=
Jan 9 10:29:34 hostfive postfix/smtpd[10378]: xsasl_cyrus_server_create: SASL service=smtp, realm=(null)
Jan 9 10:29:34 hostfive postfix/smtpd[10378]: name_mask: noanonymous
Jan 9 10:29:34 hostfive postfix/smtpd[10378]: xsasl_cyrus_server_first: sasl_method PLAIN, init_response AGFkbWluQGhvc3R3aXRoc3VwcG9ydC5jb20ARGFubnkwMDU=
Jan 9 10:29:34 hostfive postfix/smtpd[10378]: xsasl_cyrus_server_first: decoded initial response
Jan 9 10:29:36 hostfive postfix/smtpd[10378]: warning: SASL authentication failure: Password verification failed
Jan 9 10:29:36 hostfive postfix/smtpd[10378]: warning: adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: SASL PLAIN authentication failed: authentication failure
Jan 9 10:29:36 hostfive postfix/smtpd[10378]: > adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: 535 5.7.8 Error: authentication failed: authentication failure
Jan 9 10:29:36 hostfive postfix/smtpd[10378]: < adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: AUTH LOGIN
Jan 9 10:29:36 hostfive postfix/smtpd[10378]: xsasl_cyrus_server_create: SASL service=smtp, realm=(null)
Jan 9 10:29:36 hostfive postfix/smtpd[10378]: name_mask: noanonymous
Jan 9 10:29:36 hostfive postfix/smtpd[10378]: xsasl_cyrus_server_first: sasl_method LOGIN
Jan 9 10:29:36 hostfive postfix/smtpd[10378]: xsasl_cyrus_server_auth_response: uncoded server challenge: Username:
Jan 9 10:29:36 hostfive postfix/smtpd[10378]: > adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: 334 VXNlcm5hbWU6
Jan 9 10:29:36 hostfive postfix/smtpd[10378]: < adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: YWRtaW5AaG9zdHdpdGhzdXBwb3J0LmNvbQ==
Jan 9 10:29:36 hostfive postfix/smtpd[10378]: xsasl_cyrus_server_next: decoded response: admin@hostwithsupport.com
Jan 9 10:29:36 hostfive postfix/smtpd[10378]: xsasl_cyrus_server_auth_response: uncoded server challenge: Password:
Jan 9 10:29:36 hostfive postfix/smtpd[10378]: > adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: 334 UGFzc3dvcmQ6
Jan 9 10:29:36 hostfive postfix/smtpd[10378]: < adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: RGFubnkwMDU=
Jan 9 10:29:36 hostfive postfix/smtpd[10378]: xsasl_cyrus_server_next: decoded response: Danny005
Jan 9 10:29:38 hostfive postfix/smtpd[10378]: warning: adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: SASL LOGIN authentication failed: authentication failure
Jan 9 10:29:38 hostfive postfix/smtpd[10378]: > adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: 535 5.7.8 Error: authentication failed: authentication failure
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: < adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: QUIT
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: > adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: 221 2.0.0 Bye
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: match_hostname: adsl-070-155-163-002.sip.cae.bellsouth.net ~? 127.0.0.0/8
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: match_hostaddr: 70.155.163.2 ~? 127.0.0.0/8
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: match_hostname: adsl-070-155-163-002.sip.cae.bellsouth.net ~? [::1]/128
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: match_hostaddr: 70.155.163.2 ~? [::1]/128
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: match_list_match: adsl-070-155-163-002.sip.cae.bellsouth.net: no match
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: match_list_match: 70.155.163.2: no match
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: send attr request = disconnect
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: send attr ident = smtp:70.155.163.2
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: private/anvil: wanted attribute: status
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: input attribute name: status
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: input attribute value: 0
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: private/anvil: wanted attribute: (list terminator)
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: input attribute name: (end)
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: disconnect from adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: master_notify: status 1
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: connection closed
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: proxymap stream disconnect
Jan 9 10:29:40 hostfive postfix/smtpd[10378]: auto_clnt_close: disconnect private/tlsmgr stream
Jan 9 10:30:50 hostfive freshclam[3383]: Received signal: wake up
Jan 9 10:30:50 hostfive freshclam[3383]: ClamAV update process started at Mon Jan 9 10:30:50 2012
Jan 9 10:30:50 hostfive freshclam[3383]: Your ClamAV installation is OUTDATED!
Jan 9 10:30:50 hostfive freshclam[3383]: Local version: 0.97.2 Recommended version: 0.97.3
Jan 9 10:30:50 hostfive freshclam[3383]: DON'T PANIC! Read http://www.clamav.net/support/faq
Jan 9 10:30:50 hostfive freshclam[3383]: main.cld is up to date (version: 54, sigs: 1044387, f-level: 60, builder: sven)
Jan 9 10:30:50 hostfive freshclam[3383]: daily.cld is up to date (version: 14279, sigs: 67230, f-level: 63, builder: ccordes)
Jan 9 10:30:50 hostfive freshclam[3383]: bytecode.cvd is up to date (version: 160, sigs: 38, f-level: 63, builder: edwin)
Jan 9 10:30:50 hostfive freshclam[3383]: [LibClamAV] ************************************************** *********
Jan 9 10:30:50 hostfive freshclam[3383]: [LibClamAV] *** This version of the ClamAV engine is outdated. ***
Jan 9 10:30:50 hostfive freshclam[3383]: [LibClamAV] *** DON'T PANIC! Read http://www.clamav.net/support/faq ***
Jan 9 10:30:50 hostfive freshclam[3383]: [LibClamAV] ************************************************** *********
Jan 9 10:30:50 hostfive freshclam[3383]: [LibClamAV] ************************************************** *********
Jan 9 10:30:50 hostfive freshclam[3383]: [LibClamAV] *** This version of the ClamAV engine is outdated. ***
Jan 9 10:30:50 hostfive freshclam[3383]: [LibClamAV] *** DON'T PANIC! Read http://www.clamav.net/support/faq ***
Jan 9 10:30:50 hostfive freshclam[3383]: [LibClamAV] ************************************************** *********
Jan 9 10:30:50 hostfive freshclam[3383]: --------------------------------------
Jan 9 10:31:20 hostfive postfix/smtpd[10378]: idle timeout -- exiting
Jan 9 10:33:00 hostfive postfix/anvil[10381]: statistics: max connection rate 1/60s for (smtp:70.155.163.2) at Jan 9 10:29:20
Jan 9 10:33:00 hostfive postfix/anvil[10381]: statistics: max connection count 1 for (smtp:70.155.163.2) at Jan 9 10:29:20
Jan 9 10:33:00 hostfive postfix/anvil[10381]: statistics: max cache size 1 at Jan 9 10:29:20
Jan 9 10:35:54 hostfive dovecot: imap-login: Disconnected (auth failed, 2 attempts): user=<admin@hostwithsupport.com>, method=PLAIN, rip=70.155.163.2, lip=192.168.11.17, TLS
Jan 9 10:41:41 hostfive dovecot: pop3-login: Aborted login (auth failed, 1 attempts): user=<admin@hostwithsupport.com>, method=PLAIN, rip=72.15.150.115, lip=192.168.11.17
Jan 9 10:45:54 hostfive dovecot: imap-login: Disconnected (auth failed, 2 attempts): user=<admin@hostwithsupport.com>, method=PLAIN, rip=70.155.163.2, lip=192.168.11.17, TLS
Jan 9 10:52:53 hostfive dovecot: pop3-login: Disconnected (auth failed, 1 attempts): user=<admin@hostwithsupport.com>, method=PLAIN, rip=209.85.220.143, lip=192.168.11.17
Jan 9 10:55:54 hostfive dovecot: imap-login: Disconnected (auth failed, 2 attempts): user=<admin@hostwithsupport.com>, method=PLAIN, rip=70.155.163.2, lip=192.168.11.17, TLS
Jan 9 10:57:49 hostfive dovecot: pop3-login: Aborted login (auth failed, 1 attempts): user=<admin@hostwithsupport.com>, method=PLAIN, rip=72.15.150.115, lip=192.168.11.17
Jan 9 11:05:54 hostfive dovecot: imap-login: Disconnected (auth failed, 2 attempts): user=<admin@hostwithsupport.com>, method=PLAIN, rip=70.155.163.2, lip=192.168.11.17, TLS

Thanks for the help.
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  #2  
Old 9th January 2012, 17:22
till till is offline
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Which exact username did you use to login with your email client?
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  #3  
Old 9th January 2012, 17:27
midcarolina midcarolina is offline
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I actually tried it three different ways for the user:

1. Generated by system web1_admin
2. Just admin
3. The entire address admin@example.com
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Old 9th January 2012, 17:29
till till is offline
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The username is admin. According to the log you posted, the email address was used and not "web1_admin".
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  #5  
Old 9th January 2012, 17:41
midcarolina midcarolina is offline
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Ok, here is the latest error log having used specifically the cpanel generated user ONLY:

Jan 9 11:32:18 hostfive postfix/smtpd[11837]: rewrite stream disconnect
Jan 9 11:32:18 hostfive postfix/smtpd[11831]: warning: SASL authentication failure: Password verification failed
Jan 9 11:32:18 hostfive postfix/smtpd[11831]: warning: adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: SASL PLAIN authentication failed: authentication failure
Jan 9 11:32:18 hostfive postfix/smtpd[11831]: > adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: 535 5.7.8 Error: authentication failed: authentication failure
Jan 9 11:32:19 hostfive postfix/smtpd[11831]: < adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: AUTH LOGIN
Jan 9 11:32:19 hostfive postfix/smtpd[11831]: xsasl_cyrus_server_create: SASL service=smtp, realm=(null)
Jan 9 11:32:19 hostfive postfix/smtpd[11831]: name_mask: noanonymous
Jan 9 11:32:19 hostfive postfix/smtpd[11831]: xsasl_cyrus_server_first: sasl_method LOGIN
Jan 9 11:32:19 hostfive postfix/smtpd[11831]: xsasl_cyrus_server_auth_response: uncoded server challenge: Username:
Jan 9 11:32:19 hostfive postfix/smtpd[11831]: > adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: 334 VXNlcm5hbWU6
Jan 9 11:32:19 hostfive postfix/smtpd[11831]: < adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: YWRtaW5AaG9zdHdpdGhzdXBwb3J0LmNvbQ==
Jan 9 11:32:19 hostfive postfix/smtpd[11831]: xsasl_cyrus_server_next: decoded response: admin@hostwithsupport.com
Jan 9 11:32:19 hostfive postfix/smtpd[11831]: xsasl_cyrus_server_auth_response: uncoded server challenge: Password:
Jan 9 11:32:19 hostfive postfix/smtpd[11831]: > adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: 334 UGFzc3dvcmQ6
Jan 9 11:32:19 hostfive postfix/smtpd[11831]: < adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: RGFubnkwMDU=
Jan 9 11:32:19 hostfive postfix/smtpd[11831]: xsasl_cyrus_server_next: decoded response: XXXXXXXX
Jan 9 11:32:21 hostfive postfix/smtpd[11831]: warning: adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: SASL LOGIN authentication failed: authentication failure
Jan 9 11:32:21 hostfive postfix/smtpd[11831]: > adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: 535 5.7.8 Error: authentication failed: authentication failure
Jan 9 11:32:24 hostfive postfix/smtpd[11831]: < adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: QUIT
Jan 9 11:32:24 hostfive postfix/smtpd[11831]: > adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]: 221 2.0.0 Bye
Jan 9 11:32:24 hostfive postfix/smtpd[11831]: match_hostname: adsl-070-155-163-002.sip.cae.bellsouth.net ~? 127.0.0.0/8
Jan 9 11:32:24 hostfive postfix/smtpd[11831]: match_hostaddr: 70.155.163.2 ~? 127.0.0.0/8
Jan 9 11:32:24 hostfive postfix/smtpd[11831]: match_hostname: adsl-070-155-163-002.sip.cae.bellsouth.net ~? [::1]/128
Jan 9 11:32:24 hostfive postfix/smtpd[11831]: match_hostaddr: 70.155.163.2 ~? [::1]/128
Jan 9 11:32:24 hostfive postfix/smtpd[11831]: match_list_match: adsl-070-155-163-002.sip.cae.bellsouth.net: no match
Jan 9 11:32:24 hostfive postfix/smtpd[11831]: match_list_match: 70.155.163.2: no match
Jan 9 11:32:24 hostfive postfix/smtpd[11831]: send attr request = disconnect
Jan 9 11:32:24 hostfive postfix/smtpd[11831]: send attr ident = smtp:70.155.163.2
Jan 9 11:32:24 hostfive postfix/smtpd[11831]: private/anvil: wanted attribute: status
Jan 9 11:32:24 hostfive postfix/smtpd[11831]: input attribute name: status
Jan 9 11:32:24 hostfive postfix/smtpd[11831]: input attribute value: 0
Jan 9 11:32:24 hostfive postfix/smtpd[11831]: private/anvil: wanted attribute: (list terminator)
Jan 9 11:32:24 hostfive postfix/smtpd[11831]: input attribute name: (end)
Jan 9 11:32:24 hostfive postfix/smtpd[11831]: disconnect from adsl-070-155-163-002.sip.cae.bellsouth.net[70.155.163.2]
Jan 9 11:32:24 hostfive postfix/smtpd[11831]: master_notify: status 1
Jan 9 11:32:24 hostfive postfix/smtpd[11831]: connection closed
Jan 9 11:33:53 hostfive postfix/smtpd[11837]: idle timeout -- exiting
Jan 9 11:33:53 hostfive postfix/smtpd[11831]: proxymap stream disconnect
Jan 9 11:33:53 hostfive postfix/smtpd[11831]: auto_clnt_close: disconnect private/tlsmgr stream
Jan 9 11:34:04 hostfive postfix/smtpd[11831]: idle timeout -- exiting
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