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  #1  
Old 12th July 2006, 18:01
Lee.Copper Lee.Copper is offline
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Default Email Issue

Having some issues with email.

We have two domains that are registered on ISPConfig and both require a email address of support.
We can configure one successfully but when we add the second one the first one fails.
We had some issues a while ago that falko sorted out with the removal of the support alias in the aliases database file.

So is it possiple to have the following configured?

support@example1.com
support@example2.com

Thanks for your assistance.
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  #2  
Old 12th July 2006, 18:07
TheRudy TheRudy is offline
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Open site 1 and go to users & email tab for 1st domain and add new user/email for 1st domain. Save it.

Open site 2 and go to users & email tab for 2nd domain and do the same as above.

That doesn't work?

Also remember, check Trash Bin before doing this cause you might have some items there from previous attempts..
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  #3  
Old 12th July 2006, 18:24
Lee.Copper Lee.Copper is offline
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Thats is what we have done and it does not work.
Not sure if this is important or not but the owner for both domains is the same, so we configured a client and added the two sites to his account. I am pretty sure that should make no difference.
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  #4  
Old 13th July 2006, 15:03
falko falko is offline
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Quote:
Originally Posted by Lee.Copper
Not sure if this is important or not but the owner for both domains is the same, so we configured a client and added the two sites to his account. I am pretty sure that should make no difference.
No, that's no problem.

What are the real email addresses, and what's in /etc/postfix/virtusertable?
What's in the mail log if you send a mail to each of them?
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  #5  
Old 13th July 2006, 15:58
Lee.Copper Lee.Copper is offline
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Thanks for answering falko.

No sure that I understand the question, but I will try and give some more detail.

Configure 2 sites for this example we will call them companyA.com and companyB.com.

We first configured companyA.com as normal and added the support@companyA.com as a email user.

We then configured companyB.com and added a support@companyB.com as a email user.

We then tried to email support@companyA.com with the user details for support@companyB.com. The email then bounced back with an error.

We have deleted support@companyB.com account for obvious reasons so the virtusertable is not 100% inline with the problem.

what it does have is the entry for the original support user
the entries are
support@www.companyA.com support
support@companyA.com support

I hope this helps
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  #6  
Old 14th July 2006, 11:59
falko falko is offline
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Quote:
Originally Posted by Lee.Copper
We then tried to email support@companyA.com with the user details for support@companyB.com. The email then bounced back with an error.
Can you post this error here?

Quote:
Originally Posted by Lee.Copper
what it does have is the entry for the original support user
the entries are
support@www.companyA.com support
support@companyA.com support

I hope this helps
So the username of support@www.companyA.com is support. What was the username of support@www.companyB.com?
Did you switch off username prefixes in ISPConfig?
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  #7  
Old 26th July 2006, 12:37
Lee.Copper Lee.Copper is offline
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Sorry for the delay in answering the question.

Yes I have switched off the username prefix and the the second user has a different login name, I think I was imaginative and used support1.

When sending an email from hotmail I get the following message sent back

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

If I send it via a outgoing Exchange server I get a 550 error.

Hope this helps
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  #8  
Old 27th July 2006, 09:46
till till is online now
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Did you get any error in the mail log file on your server?
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  #9  
Old 27th July 2006, 12:24
Lee.Copper Lee.Copper is offline
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I think I have possible solved this but I am not sure how.

If the problem raises its ugly head again, then I will post here again.

Thanks for the assistance
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  #10  
Old 12th September 2006, 17:28
Lee.Copper Lee.Copper is offline
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Its happened again.

Had to setup a new user in one company and the same user with a different account under another company and the email is failing again. There is a difference though this time all the email is delivered to the first account we created.

Any ideas.

Also, I have tried to contact by email the company that offer paid support, but I never hear anything back, do they exist?
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