Can't download or delete mails from account

[torusturtle]

I have a email account which did work fine till yesterday.
Now I have to problem, that I can't download any mails with Thunderbird. It says that it is connecting with the server and then looking for new mails but then it just stops without doing anything.

When using roundcubemail I see all the new mails that are correctly written into the mailbos but if I try to delete them they disapere from the screen but only until I refresh again. They don't go to the recycle bin.

Any ideas?
Thanks!

[till]

Did you get any errors in your mail log?

[torusturtle]

Originally Posted by till

Did you get any errors in your mail log?

From the log:

Jul 7 15:48:48 xyz sendmail[22160]: k67Dmmxw022160: from=web10_xyz, size=106, class=0, nrcpts=1, msgid=<200607071348.k67Dmmxw022160@xyz.vserver.de> , relay=web10_xyz@localhost
Jul 7 15:48:48 xyz postfix/smtpd[22064]: connect from localhost.localdomain[127.0.0.1]
Jul 7 15:48:48 xyz postfix/smtpd[22064]: setting up TLS connection from localhost.localdomain[127.0.0.1]
Jul 7 15:48:49 xyz postfix/smtpd[22064]: TLS connection established from localhost.localdomain[127.0.0.1]: TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits)
Jul 7 15:48:49 xyz sendmail[22160]: STARTTLS=client, relay=[127.0.0.1], version=TLSv1/SSLv3, verify=FAIL, cipher=DHE-RSA-AES256-SHA, bits=256/256
Jul 7 15:48:49 xyz postfix/smtpd[22064]: 38C054603BB: client=localhost.localdomain[127.0.0.1], sasl_sender=web10_xyz@xyz.vserver.de
Jul 7 15:48:49 xyz postfix/cleanup[22086]: 38C054603BB: message-id=<200607071348.k67Dmmxw022160@xyz.vserver.de>
Jul 7 15:48:49 xyz sendmail[22160]: k67Dmmxw022160: to=admispconfig@localhost, ctladdr=web10_xyz (10030/20010), delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=30106, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (Ok: queued as 38C054603BB)
Jul 7 15:48:49 xyz postfix/qmgr[13910]: 38C054603BB: from=<web10_xyz@xyz.vserver.de>, size=730, nrcpt=1 (queue active)
Jul 7 15:48:49 xyz postfix/smtpd[22064]: disconnect from localhost.localdomain[127.0.0.1]
Jul 7 15:48:49 xyz postfix/local[22087]: E9AF14603A7: to=<web10_xyz@xyz.vserver.de>, orig_to=<xyz@xyz.ch>, relay=local, delay=12, status=sent (delivered to command: /usr/bin/procmail -f-)
Jul 7 15:48:49 xyz postfix/qmgr[13910]: E9AF14603A7: removed
Jul 7 15:48:49 xyz ipop3d[20331]: AUTHENTICATE LOGIN failure host=[213.55.131.23]
Jul 7 15:49:05 xyz procmail[22179]: Couldn't rename bogus "/var/mail/admispconfig" into "/var/mail/BOGUS.admispconfig.4UuO"
Jul 7 15:49:07 vs186100 postfix/local[22175]: 38C054603BB: to=<admispconfig@xyz.vserver.de>, relay=local, delay=18, status=sent (delivered to command: /usr/bin/procmail -f-)
Jul 7 15:49:07 vs186100 postfix/qmgr[13910]: 38C054603BB: removed

[torusturtle]

The odd thing is that other emails from the same web work just fine and that this email did work as well till recently.

[torusturtle]

I found this within the maillog:

Jul 8 08:50:30 xyz ipop3d[18297]: Mailbox is open by another process, access is readonly
Jul 8 08:50:31 xyz ipop3d[18297]: Error opening or locking INBOX user=web10_buki host=[213.55.131.23]
Jul 8 08:50:31 xyz ipop3d[18297]: Auth user=web10_abc host=[213.55.131.23] no mailbox
Jul 8 08:50:31 xyz ipop3d[18297]: Expunge ignored on readonly mailbox
Jul 8 08:50:31 xyz ipop3d[18297]: Logout user=web10_abc host=[213.55.131.23] nmsgs=401 ndele=0

Could that be the problem?

[till]

Originally Posted by torusturtle

I found this within the maillog:
Could that be the problem?

Yes, this seems to be the problem.

Please try this:

/etc/init.d/xinetd stop

(wait a minute until to let your users finish the mail download)

killall ipop3d
/etc/init.d/xinetd start

This assumes that your ipop3d is running trough xinetd.

[torusturtle]

Unfortunately that didn't work.

I stoped xinetd, waited a few minutes and then wanted to kill all ipop3d
What I get is

ipop3d: no process killed

After starting xinetd I get this in the maillog

Jul 8 14:21:23 xyz ipop3d[7761]: pop3 service init from 213.55.131.22
Jul 8 14:21:24 xyz ipop3d[7761]: Trying to get mailbox lock from process 31983
Jul 8 14:21:38 xyz ipop3d[7761]: Mailbox is open by another process, access is readonly
Jul 8 14:21:38 xyz ipop3d[7761]: Error opening or locking INBOX user=web10_abc host=[213.55.131.22]
Jul 8 14:21:38 xyz ipop3d[7761]: Auth user=web10_abc host=[213.55.131.22] no mailbox
Jul 8 14:21:38 xyz ipop3d[7761]: Expunge ignored on readonly mailbox
Jul 8 14:21:38 xyz ipop3d[7761]: Logout user=web10_abc host=[213.55.131.22] nmsgs=430 ndele=0

[falko]

What's the output of

ls -la /var/spool/mail/

?

[torusturtle]

Originally Posted by falko

What's the output of

ls -la /var/spool/mail/

?

Output is:

drwxrwxrwt 2 root mail 2048 Jul 10 08:42 .
drwxr-xr-x 10 root root 2048 Jul 7 12:47 ..
-rw-rw---- 1 65001 mail 0 May 3 01:00 admispconfig
-rw------- 1 root mail 683068 Jul 10 07:17 root
-rw------- 1 web10_abc mail 16123985 Jul 10 08:28 web10_abc

[torusturtle]

I solved the problem.

I had to delete /tmp/.90d8.32763e5, which had the process number in it.

Thanks for your time and hints people!