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Old 17th June 2011, 20:23
dchouinard dchouinard is offline
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Default vmail folder access denied for a customer's mail user

I have create a customer MISSPIGGY. I logged in her account and added a domain KERMIT.COM. Of course, that domain is hosted somewhere else since we are planning to transfert everything on my server. I just dont expect to receve any external mail until mains DNS points to my DNS server.

Well, I called Miss Piggy and I configured her Outlook 2007 and got that weird POP error. Somehow, her access is denied.

This is were things get messy. That logs was extract after I tried to access her mailbox using my fine squirrelmail setup.

Jun 17 11:42:52 abvmai01 amavis[29221]: (29221-07) Passed CLEAN, LOCAL [10.254.0.4] [206.167.65.15] <danychouinard@abicom.ca> -> <MISSPEGGY@KERMIT.COM>, Message-ID: <05a87799107bf3e64827644ce419a2ce.squirrel@webmail .abicom.ca>, mail_id: bAOxHD2AtB9U, Hits: 0.734, size: 854, queued_as: 0C5443DA23, 136 ms
Jun 17 11:42:52 abvmai01 postfix/smtp[30323]: DB6063DA1A: to=<MISSPEGGY@KERMIT.COM>, relay=127.0.0.1[127.0.0.1]:10024, delay=0.18, delays=0.04/0/0/0.14, dsn=2.0.0, status=sent (250 2.0.0 Ok, id=29221-07, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 0C5443DA23)
Jun 17 11:42:52 abvmai01 postfix/qmgr[2658]: DB6063DA1A: removed
Jun 17 11:42:52 abvmai01 deliver(MISSPEGGY@KERMIT.COM): chdir(/var/vmail/KERMIT.COM/MISSPEGGY) failed: Permission denied
Jun 17 11:42:52 abvmai01 deliver(MISSPEGGY@KERMIT.COM): stat(/var/vmail/KERMIT.COM/MISSPEGGY/Maildir/cur) failed: Permission denied
Jun 17 11:42:52 abvmai01 deliver(MISSPEGGY@KERMIT.COM): stat(/var/vmail/KERMIT.COM/MISSPEGGY/.sieve) failed: Permission denied
Jun 17 11:42:52 abvmai01 deliver(MISSPEGGY@KERMIT.COM): stat(/var/vmail/KERMIT.COM/MISSPEGGY/Maildir/cur) failed: Permission denied
Jun 17 11:42:52 abvmai01 deliver(MISSPEGGY@KERMIT.COM): msgid=<05a87799107bf3e64827644ce419a2ce.squirrel@w ebmail.abicom.ca>: Couldn't open mailbox INBOX: Internal error occurred. Refer to server log for more information. [2011-06-17 11:42:52]


See, I have that "Permission Denied" allo over the place. My ISPConfig3 installation is holding 2-3 domains, but that domain is the only one that have been entirely created under a customer account. Hopefully I'm mentionning that for nothing since it should have nothing to do with my problem, isn't?

# ls -lR
.:
total 4
drwx------ 9 vmail vmail 4096 jun 16 19:16 Maildir

./Maildir:
total 20
-rwxr--r-- 1 vmail vmail 47 jun 16 19:53 courierimapsubscribed
drwx------ 2 vmail vmail 4096 jun 16 19:16 cur
drwx------ 2 vmail vmail 4096 jun 16 19:16 new
-rwxr--r-- 1 vmail vmail 23 jun 16 19:53 subscriptions
drwx------ 2 vmail vmail 4096 jun 17 11:49 tmp

./Maildir/cur:
total 0

./Maildir/new:
total 0

./Maildir/tmp:
total 0


Folders rights are exactly the same as of few hundreds mail account (but not on the same domains, of course).

I'm Running ISPConfig3 3.0.3.1 over a Debian 5.0.8 in a multiserver setup.

I've even rebooted the server, thats show how desesperate I am. The next step I guess is Voodoo... I think there's a yellow chicken over there.
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Old 18th June 2011, 12:12
falko falko is offline
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Did you create MISSPEGGY and KERMIT.COM with uppercase letters?
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Old 18th June 2011, 14:01
dchouinard dchouinard is offline
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Default of course

Of course not :

:0,$ s/<public company name to disguise>/<obviously replacing name>/g

I would rather help for small country national dept instread of registring such a domain name...
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Old 21st June 2011, 01:25
dchouinard dchouinard is offline
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I guess I still have'nt find the way to ask for help. I do think that I have done things properly and it failed to work. How you guys have figured how to make it work? I

I have created a customer. Then a domain while beoing that customer. Then a mail account for that domain. And no good.

I find it hard to beleive that I would be the only one in that situation.
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