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Old 13th September 2005, 16:38
mphayesuk mphayesuk is offline
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Wink Web Login

Ok so the way I see it is that the web interface is just a bunch of web pages that have code in that links back to the ISPConfig server and that send info back to the web pages like status and user details.

After you login on the web interface is there a way of getting the username of the person logged in, what I am thinking of is adding in a couple of pages my self for support issues and I want the username to be a primary key so that when they click on "support" they can see all there current and old support questions ect....

Any ideas???
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Old 13th September 2005, 16:43
till till is offline
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Quote:
Originally Posted by mphayesuk
Ok so the way I see it is that the web interface is just a bunch of web pages that have code in that links back to the ISPConfig server and that send info back to the web pages like status and user details.

After you login on the web interface is there a way of getting the username of the person logged in, what I am thinking of is adding in a couple of pages my self for support issues and I want the username to be a primary key so that when they click on "support" they can see all there current and old support questions ect....

Any ideas???
Have you looked at the support ticket system that comes with the latest ISPConfig version?

I recommend to use the user id's instead of usernames. The usernames of the customers can be changed by the administrator and resellers.

if you want to se the user details available in the session, put a:

print_r($go_info);

in your script.
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Old 13th September 2005, 16:49
mphayesuk mphayesuk is offline
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Support ticket system????

Didnt see that one, its not in the manual either, its difficult I have been out the main office for a couple of days and have not had chance to put the answers suggested on this forum into practice, and the server is being tested so cant get to it unless I am there.

I will take a look tonight (UK Time)

Thanks
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Old 13th September 2005, 16:55
till till is offline
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Quote:
Originally Posted by mphayesuk
Support ticket system????

Didnt see that one, its not in the manual either, its difficult I have been out the main office for a couple of days and have not had chance to put the answers suggested on this forum into practice, and the server is being tested so cant get to it unless I am there.

I will take a look tonight (UK Time)

Thanks
Yes, its not in the manual yet, you will find it under "help".
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Old 13th September 2005, 23:49
mphayesuk mphayesuk is offline
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looks perfect.... one thing where do the tickets get posted to.
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Old 14th September 2005, 02:35
falko falko is offline
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Quote:
Originally Posted by mphayesuk
looks perfect.... one thing where do the tickets get posted to.
The tickets are shown in the ISPConfig interface (under "Opened Tickets" or "Closed Tickets").
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Old 14th September 2005, 09:53
mphayesuk mphayesuk is offline
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so if I have 100 users and they all post tickets, they will only be able to see the ticketes they have posted, but when I log into the system as admin I can see all tickets from every user.
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Old 14th September 2005, 10:10
till till is offline
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Quote:
Originally Posted by mphayesuk
so if I have 100 users and they all post tickets, they will only be able to see the ticketes they have posted, but when I log into the system as admin I can see all tickets from every user.
Yes, the tickets are send to the admin if the users does not have a reseller, if the users belong to a reseller, the tickets are send to this reseller.
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