auto subdomain not working, 403 error. ispconfig 3

[SeanT]

I'm having an issue with auto subdomains and subdomains in general. I created a client and added the site if I go to domain.tld it works fine, however if I go to www.domain.tld I get a 403 error. I tried removing the site and readding it and I'm still having the same issue. Any advice would be appreciated.

I'm running ispconfig 3 and Ubuntu server 8.10

[SeanT]

Anyone have any thoughts? I really need to get this working... I tried removing the website again and then going to domain.tld and it brought up the default apache site, however www.domain.tld brought up the 403 page... I'm really at a loss here...

[robilaur]

Log in to ISPconfig , then click on sites , then select the site and then select "Auto-subdomain" to www. and press save

[SeanT]

Originally Posted by robilaur

Log in to ISPconfig , then click on sites , then select the site and then select "Auto-subdomain" to www. and press save

Tried that, and *.

Here is the config for the site

<VirtualHost *:80>
DocumentRoot /var/www/eviltomatomedia.com/web

ServerName eviltomatomedia.com
ServerAlias www.eviltomatomedia.com
ServerAdmin webmaster@eviltomatomedia.com

ErrorLog /var/log/ispconfig/httpd/eviltomatomedia.com/error.log

ErrorDocument 400 /error/400.html
ErrorDocument 401 /error/401.html
ErrorDocument 403 /error/403.html
ErrorDocument 404 /error/404.html
ErrorDocument 405 /error/405.html
ErrorDocument 500 /error/500.html
ErrorDocument 503 /error/503.html

<Directory /var/www/eviltomatomedia.com/web>
Options FollowSymLinks
AllowOverride Indexes AuthConfig Limit FileInfo
Order allow,deny
Allow from all

# ssi enabled
AddType text/html .shtml
AddOutputFilter INCLUDES .shtml
Options +Includes
</Directory>

# cgi enabled
ScriptAlias /cgi-bin/ /var/clients/client6/web8/cgi-bin/
AddHandler cgi-script .cgi
AddHandler cgi-script .pl
# mod_php enabled
AddType application/x-httpd-php .php .php3 .php4 .php5
php_admin_value sendmail_path "/usr/sbin/sendmail -t -i -fwebmaster@eviltomatomedia.com"
php_admin_value upload_tmp_dir /var/clients/client6/web8/tmp
php_admin_value session.save_path /var/clients/client6/web8/tmp
#php_admin_value open_basedir /var/clients/client6/web8:/usr/share/php5


</VirtualHost>

[robilaur]

Look`s fine to me.... do u have the domain in the DNS records?... and u have www there?

[SeanT]

Originally Posted by robilaur

Look`s fine to me.... do u have the domain in the DNS records?... and u have www there?

Yep, www is a CNAME to the domain, the dns is hosted on the same machine.

I've restarted apache, I've even restarted the machine

[robilaur]

R u hosting the domain entirely on your server? or u have it on other service from where u make your pointings?

[SeanT]

it's all hosted on this one server.

[SeanT]

I just created a subdomain for mail. and that works fine... for some reason www will not work regardless of if I have it set as an auto subdomain or I manually create it... it makes no sense

[robilaur]

OK.... thats wired then.... try to make a A record of www.domain.tld pointing to your ip.
My setup is like this :
A domain.tld. 89.40.-.-
A www 89.40.-.-