I'm trying to install a beta of the forthcoming new version of OTRS 3 which is written in perl.
I already searched for other users having issues with ISPConfig 3 and OTRS or other perl applications, i.e. this thread: http://www.howtoforge.de/forum/showthread.php?t=1988
So I went ahead and created a new site in the ISPConfig Admin Panel.
I tried both, enalbed cgi and disabled cgi, the error is the same (see below).
I upload the OTRS application into /web/otrs3/.
I added the following Apache directives through the ISPConfig Admin Panel:
ScriptAlias /otrs/ "/var/www/clients/client4/web17/web/otrs3/bin/cgi-bin/"
Alias /otrs-web/ "/var/www/clients/client4/web17/web/otrs3/var/httpd/htdocs/"
Options +ExecCGI -Includes
Allow from all
Then I added the handlers:
AddHandler cgi-script .cgi
AddHandler cgi-script .pl
Now my problem is that when I browse to http://mydomain/otrs/index.pl
, i get a 505:
[Thu Aug 19 13:10:17 2010] [error] [client 192.168.0.186] (13)Permission denied: exec of '/var/www/clients/client4/web17/web/otrs3/bin/cgi-bin/index.pl' failed
[Thu Aug 19 13:10:17 2010] [error] [client 192.168.0.186] Premature end of script headers: index.pl
Can anyone help me or do you need more information?