autoresponder problem

[createch]

Hi All,

Recently it is found that the autoresponder doesn't send out email when the autoresponder checkbox is ticked.

The following tests have been made:
1. send an email to that particular email account
2. check the .vacation.cache and I found that the sender email is there

There is no problem in sending/receiving mail or mail forwarding. The problem is only no email seems to be sent out by the autoresponder function.

Anyone has experience on how to troubleshoot it ? Thanks in advance.

My Server Configuration: Fedora Core 12 server with ISPConfig 2.2.35 installed.

[falko]

The email is sent out only once, so if you send a second time to that address, you won't receive an autoresponder message.

[createch]

Hi Falko,

Thanks for your reply --- but the autoreply has never been received, not even the 1st time when the user receive an incoming email from that user.

This is a quite interesting thing because it only happens in the Fedora 12 Core system, and actually as I said the Fedora 12 Core system, if installed with ISPConfig 2, will have some strange problem (e.g. quota [space used] always display 0).

Createch

[falko]

What does the .procmailrc file of that account look like? Any errors in your mail log?

[createch]

Problem solved !

Thanks for your reminder, I checked the maillog and found the following error

cannot write to /var/spool/clientmqueue, permission denied (something like that)

I checked and compared the ownership and permission of this directory with another server, and then corrected the permission of this directory and it works magically ! (Actually I almost want to reinstall the server but now it saved me lot of time)

[matej]

I have same problem.
I've set-up autoresponder. In the
/var/www/web_home/.procmailrc I have:

INCLUDERC=/var/www/web_home/user/username/.autoresponder.rc

in the user home direcotry I have .vacation.msg and when I send mail to this user, my e-mail is added to .vacaction.cache, but I dont' get any return mail.

I also don't get anny error in mail/info or mail/errors log.

Thanks for help in advance.

[falko]

What's in the mail log when the return mail should be sent?

[matej]

Nothing special. It just says that mail is delivered to mailbox...

Jul 8 14:12:14 jona postfix/qmgr[19894]: 4AB9119AD63: from=<matej@pohorje.net>, size=3341, nrcpt=1 (queue active)
Jul 8 14:12:14 jona postfix/local[20941]: 4AB9119AD63: to=<matejoor@mail2.pohorje.net>, orig_to=<matejoor@familylab.si>, relay=local, delay=0.12, delays=0.05/0/0/0.06, dsn=2.0.0, status=sent (delivered to command: /usr/bin/procmail -f-)
Jul 8 14:12:14 jona postfix/qmgr[19894]: 4AB9119AD63: removed

[falko]

Is matejoor@mail2.pohorje.net the account that should receive the autoresponder message, or is it the account for which you set up the autoresponder?

[matej]

matejoor is account which I set up the autoresponder.
Sender (which should receive autoresponder message) is matej@pohorje.net