Can I configure email piping through ISPConfig3

[atjensen11]

I have been testing osTicket as a Support Ticket system. It allows for automated support ticket creation when users send emails to a specified email address.

I already have the mailbox created in ISPConfig3. Some examples are supplied in the osTicket WIKI.

Is there a way to do the piping through the ISPConfig web GUI or do I need to get into Postfix master.cf file?

[till]

You can pipe the message to osTicket by adding a pipe in the custom rules field of the mailbox. The rules have to be in maildrop syntax. I guess something like:

to "|/path/to/api/pipe.php"

should work.

[pebkac]

did this work for you, I too am trying this.

I get this when I test it, and not sure why. I made sure pipe.php is chmod 777 and still errors out????

The mail system

<support@mydomain.com>: Command died with status 126: "/usr/bin/maildrop".
Command output: ERR: authdaemon: s_connect() failed: Permission denied sh:
/var/www/mydomain.com/web/helpdesk/api/pipe.php: Permission denied

[pebkac]

I also made sure the dir leading to pipe.php are permission 777, and still nothing,

The mail system

<support@mydomain.com>: Command died with status 126: "/usr/bin/maildrop".
   Command output: ERR: authdaemon: s_connect() failed: Permission denied sh:
   /var/www/mydomain.com/web/helpdesk/api/pipe.php: Permission denied

Final-Recipient: rfc822; support@mydomain.com
Original-Recipient: rfc822;support@mydomain.com
Action: failed
Status: 5.3.0
Diagnostic-Code: x-unix; ERR: authdaemon: s_connect() failed: Permission denied
   sh: /var/www/mydomain.com/web/helpdesk/api/pipe.php: Permission denied

drwxrwxrwx 10 web1 client1       4096 2010-01-26 20:32 helpdesk
drwxrwxrwx 2 web1 client1 4096 2010-01-26 21:34 api
root@pebkac:/var/www/mydomain.com/web/helpdesk/api# ls -l
total 28
-rwxrwxrwx 1 web1 client1 3023 2010-01-26 20:23 api.inc.php
-rwxrwxrwx 1 web1 client1  716 2010-01-26 20:23 cron.php
-rwxrwxrwx 1 web1 client1   34 2010-01-26 20:23 index.php
-rwxrwxrwx 1 web1 client1 4971 2010-01-26 21:34 pipe.php

[edge]

Originally Posted by pebkac

I also made sure the dir leading to pipe.php are permission 777, and still nothing,

What exactly did you add in the "custom rules field of the mailbox"?

[pebkac]

to "|/var/www/mydomain.com/web/helpdesk/api/pipe.php"

[edge]

Thank you for the info.
For me it's working great.

I've chmoded my pipe.php to 755.
It's owned by (in my case) web81

As test I added a small "email me when script is hit" option, and after sending the email to the "custom ruled mailbox", I got a reply from my "email me when script is hit" .

[pebkac]

Originally Posted by edge

Thank you for the info.
For me it's working great.

I've chmoded my pipe.php to 755.
It's owned by (in my case) web81

As test I added a small "email me when script is hit" option, and after sending the email to the "custom ruled mailbox", I got a reply from my "email me when script is hit" .

You're lucky I guess. What server it is it running on. I cannot figure this out for the life of me.

[edge]

Debian Lenny with ISPconfig3

Not sure if it makes any difference, but my "pipe.php" script starts with:

#!/usr/bin/php 
<?php 
....
rest of code....
....
?>

[pebkac]

Originally Posted by edge

Debian Lenny with ISPconfig3

Not sure if it makes any difference, but my "pipe.php" script starts with:

#!/usr/bin/php 
<?php 
....
rest of code....
....
?>

Same here.

UPDATE: Mine actually looks like this:
#!/usr/bin/php -q

I iwll try it without the -q and see what happens.