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  #11  
Old 8th February 2010, 11:14
till till is offline
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Please post screenshot of the autoresponder form.
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  #12  
Old 8th February 2010, 11:39
vistree vistree is offline
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Hi Till,
here are screenshots of one mailbox (attachement). I "removed" the email-address of the user!
Attached Images
    
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  #13  
Old 8th February 2010, 11:40
domi-nik domi-nik is offline
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Autoresponder form, Polish langauage.
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  #14  
Old 8th February 2010, 11:55
till till is offline
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@vistreee: please post the output of:

ls -la /var/vmail/mailfilters/domain.com/user/

where domain.com is the domain name of the mailbox you posted the screenhsots from and user is the part in front of the @ of this mailbox.

@domi-nik: you dont have a utoresponder enabled for this mailbix, so no autoresponse can be sent.
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  #15  
Old 8th February 2010, 12:00
vistree vistree is offline
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Hi Till,
Output is empty

Quote:
mail:/var/log# ls -al /var/vmail/mailfilters/domain.de/myuser/
total 8.0K
drwxrwx--- 2 vmail root 4.0K 2009-12-12 00:29 .
drwxrwx--- 5 vmail root 4.0K 2009-12-22 19:27 ..
(domain.de and myuser are replacements for the mailbox-user I posted before)

Kind regards

vistree
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  #16  
Old 8th February 2010, 12:06
vistree vistree is offline
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As an update:
I created an mailbox for the domain with the id = 1 (mysql-table "web_domain").
Here I can create autoresponder correctly and I find the 2 files in the corresponding /var/vmail/mailfilters/domain1.de/user

Code:
.autoresponder
.vacation.msg
So the effect seems to be exactly the same as for domi-nik

Kind regards

vistree
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  #17  
Old 8th February 2010, 12:29
vistree vistree is offline
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Hmm, I created a mailfilter for an other user of the "problematic" domain, and afterwards also the autoresponder files were in the mailfilter folder.
This trick does not work for the problematic user.
So it seems to be a user-problem in this case.

Is this helpful?
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  #18  
Old 8th February 2010, 12:34
till till is offline
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Quote:
Originally Posted by vistree View Post
Hmm, I created a mailfilter for an other user of the "problematic" domain, and afterwards also the autoresponder files were in the mailfilter folder.
This trick does not work for the problematic user.
So it seems to be a user-problem in this case.

Is this helpful?
Please disable the autoresponder checkbox for the non working user and click on save. Go back to the user and enable it again and click on save. Then go to the monitor and check the jobqueue until the changes have been processed (the jobs are not listed there anymore) and then check again on the shell if the autorespnder file has been created now.
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  #19  
Old 8th February 2010, 13:09
vistree vistree is offline
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Hi Till,
so I did.
But there is no change in behaviour.

Interesting is, that I tried to start the autoresponder for a totally different user, who never before activated the autoresponder.

Using the message "testing" it worked.
Afterwards I tried to change the messagetext to the one of the problematic user:

Code:
Sehr geehrte Damen und Herren,
 
vom 01.01.2010 bis 01.03.2010 bin ich nicht erreichbar.
In dringenden Fällen wenden Sie sich bitte an mein Büro (Tel.: 0000 - 000 000 00, mai@domain.de). 

Erfahrungsgemäß wird in diesem Zeitraum mein Postfach überfüllt sein. Sollten Sie nach dem 5. März noch Interesse an einer persönlichen Antwort haben, senden sie mir ihr E-mail bitte erneut.  

Mit freundlichen Grüßen
Mein Name
---------------------------------------------------------
Firma Firma
Inhaberin: Der Inhaber
Diestraße 6554
77777 Teststadt
 
Tel. (+49) 00000-000 000-00
Fax (+49) 00000-000 559-00
info@domainname.de
www.domainname.de

Neu: "Bei uns gibt es was neues - immer schön weiterlesen" Verlag, 99.95 €
I inserted this text in the autoresponder field and clicked save. Now, nothing more is working for this user, too! The .vacation.msg still contains "testing".

If I try to disable the autoresponder, the ispconfig log is fine, but the two autoresponder-files still exist in the users mailfiter-folder. Isn't this weird?
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  #20  
Old 8th February 2010, 13:30
vistree vistree is offline
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OK, some more updates:

I managed to "reset" the problematic user in the following way:
* deleting all text from autoresponder message
* disabling autoresponder
--> Save

Waiting until ispconfig-jobs are run.

Going back to the autoresponder tab:
* putting "test" in the message field
* enabling autoresponder
--> Save

After job has run, I have all needed files in the users mailfilter folder.

So, maybe the original message was to long, or there are some characters inside, which breacks the "update" procedure for the field??
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