Imap Login failed

[TomC]

Hi folks,

having used ISPConfig 2 for quite some time, I have now set up my first server with ISPConfig 3. Quite some new things to learn, but it looks great, so far.

However, I am running into problems when trying to do an IMAP connection with Thunderbird to a newly created mailbox. While Thunderbird simply says that the connection failed, I have the following entries in the mail.info logfile:

Jan 19 20:37:24 matrux imapd-ssl: Connection, ip=[::ffff:91.49.229.157]
Jan 19 20:37:26 matrux imapd-ssl: LOGIN FAILED, method=PLAIN, ip=[::ffff:91.49.229.157]
Jan 19 20:37:31 matrux imapd-ssl: LOGIN FAILED, user=abcdefg, ip=[::ffff:91.49.229.157]
Jan 19 20:37:55 matrux imapd-ssl: Disconnected, ip=[::ffff:91.49.229.157], time=31, starttls=1

This doesn't say too much. But is there any place where I can dig deeper into what happened?

Any help is greatly appreciated!

Best regards,
Tom

[till]

Which Linux distribution? Which perfect server guide did you used for the install? Was this a fresh and empty system or did you had ispconfig 2 installed on it before?

[TomC]

Hi Till,

thanks for replying so quickly.

* I am running the server on Debian 4.0 - 2.6.9-023stab051.3-smp, a vserver.
* I used the text-based install guide on http://ispconfig.org/docs/INSTALL_DEBIAN_4.0.txt
* I installed on 6th of January 2010 from svn.
* There was no old ispconfig on the system - it was a completely blank Debian installation.

Best regards,
Tom

[till]

If this server is a production system, then dont use the SVN Version. SVN versions are only for developers and simply might not work as they are untested and not released. You should uninstall ispconfig and reinstall the latest stable version (3.0.1.6).

[TomC]

Ok, i'll try the stable version.

Can you give me a pointer to an "complete uninstall guide" for ISPconfig 3?

[till]

Run the uninstall script which is inside the install dierctory of the ispconfig tar.gz.

[TomC]

Hi Till,

well, now I uninstalled ISPconfig 3, deleted the ispconfig user in the DB and reinstalled the whole thing from the newest tar.gz file.

Unfortunately I get the same error as before. Thunderbird cannot login via imap to the users mailbox.

Errors in mail.info are the same as in my first posting.

So, what might be wrong?!

Tom

[till]

And you are sure that you used the complete email address to login? ISPConfig 3 is different then ispconfig 2, it uses virtual users and you have to login with the email address and password of the mailbox to imap, pop3 and smtp.

[TomC]

Aaaargh!!!! Why didn't anybody tell me??? ;-)))

Well, it worked! Of course, it worked!

This brings me to the point where I would like to ask for pointers to documentation of ISPConfig 3. There is so much material about ISPConfig 2, but I have a hard time to find information on Version 3. No users manual, no introduction... or did I miss out on something? Where could I have read about the user-issue?

Anyway, thanks for your help. I really appreciate this.

[till]

There are no manuals available for ispconfig 3 yet.