Their support is ridiculous, when I contact them asking about it they reply with:
We can have one of our technicians look into the situation for £60 + VAT per half hour, if the cause if hardware related we will refund you the costs.
I don't really trust them for wanting me to pay them first, incase it is a hardware problem and they don't own up to it so they can keep the money.
I'm with www.fasthosts.co.uk
and only just recently I decided to look at a few reviews about them and a lot of people have done nothing but complain about their service.
I will try contacting them again though.