Magento Commerce with Fast-CGI and suExec

[doughold]

Yeah me either. It's kind of a bummer, but luckily I got the site working by installing a previous release. There must be a bug in one of the .htaccess files or php scripts that was causing the 500 error. Hopefully this will be resolved in future releases, though I didn't see anything about it in the community forums. Thanks for all of your help I really appreciate it. Keep it up!

[doughold]

The problem is basically that in 1.3.1+ there are outbound calls made to get some files for widgets in the backend. The process that got me to this conclusion was first setting these apache directives (under options tab in the website):

<IfModule mod_fcgid.c>
    IPCConnectTimeout 300
    IPCCommTimeout 360
</IfModule>

I was then finally able to move around the backend without any internal 500 error messages popping up, though it took 3-5min to get from page to page. I kept investigating further and came across the following thread:

http://www.magentocommerce.com/boards/viewthread/39726/

Basically, you have to disable the widget requests made by the server by doing the following:

Solution - disable widgets - quick and dirty way!
Edit function canShow:

/app/code/core/Mage/Adminhtml/Block/Notification/Window.php

public function canShow()
{
return false;
}

Hope this helps!

[safoo]

Thanks for updating the thread. I get the 500 internal error on some page loads, even on front end. After I get the 500 error, the next page load works, so perhaps its more a memory issue. The entry in the log is what was cause for concern.

I'm on a test server right now, so we'll see how everything goes when working on production.

I'll bookmark this page in case it happens consistently on the backend.

[doughold]

Yeah that seems like a different issue than what I ran into.

If that is the case, the apache directives might help you out by increasing the timout length for the scripts to run.