Go Back   HowtoForge Forums | HowtoForge - Linux Howtos and Tutorials > ISPConfig 2 > Installation/Configuration

Do you like HowtoForge? Please consider supporting us by becoming a subscriber.
Reply
 
Thread Tools Display Modes
  #1  
Old 29th May 2010, 00:50
createch createch is offline
Senior Member
 
Join Date: Aug 2007
Posts: 118
Thanks: 24
Thanked 16 Times in 13 Posts
Default autoresponder problem

Hi All,

Recently it is found that the autoresponder doesn't send out email when the autoresponder checkbox is ticked.

The following tests have been made:
1. send an email to that particular email account
2. check the .vacation.cache and I found that the sender email is there

There is no problem in sending/receiving mail or mail forwarding. The problem is only no email seems to be sent out by the autoresponder function.

Anyone has experience on how to troubleshoot it ? Thanks in advance.

My Server Configuration: Fedora Core 12 server with ISPConfig 2.2.35 installed.
Reply With Quote
Sponsored Links
  #2  
Old 31st May 2010, 00:11
falko falko is offline
Super Moderator
 
Join Date: Apr 2005
Location: Lüneburg, Germany
Posts: 41,711
Thanks: 1,900
Thanked 2,703 Times in 2,546 Posts
Default

The email is sent out only once, so if you send a second time to that address, you won't receive an autoresponder message.
__________________
Falko
--
Download the ISPConfig 3 Manual! | Check out the ISPConfig 3 Billing Module!

FB: http://www.facebook.com/howtoforge

nginx-Webhosting: Timme Hosting | Follow me on:
Reply With Quote
  #3  
Old 31st May 2010, 03:10
createch createch is offline
Senior Member
 
Join Date: Aug 2007
Posts: 118
Thanks: 24
Thanked 16 Times in 13 Posts
Default

Hi Falko,

Thanks for your reply --- but the autoreply has never been received, not even the 1st time when the user receive an incoming email from that user.

This is a quite interesting thing because it only happens in the Fedora 12 Core system, and actually as I said the Fedora 12 Core system, if installed with ISPConfig 2, will have some strange problem (e.g. quota [space used] always display 0).

Createch
Reply With Quote
  #4  
Old 31st May 2010, 14:42
falko falko is offline
Super Moderator
 
Join Date: Apr 2005
Location: Lüneburg, Germany
Posts: 41,711
Thanks: 1,900
Thanked 2,703 Times in 2,546 Posts
Default

What does the .procmailrc file of that account look like? Any errors in your mail log?
__________________
Falko
--
Download the ISPConfig 3 Manual! | Check out the ISPConfig 3 Billing Module!

FB: http://www.facebook.com/howtoforge

nginx-Webhosting: Timme Hosting | Follow me on:
Reply With Quote
The Following User Says Thank You to falko For This Useful Post:
createch (1st June 2010)
  #5  
Old 1st June 2010, 18:17
createch createch is offline
Senior Member
 
Join Date: Aug 2007
Posts: 118
Thanks: 24
Thanked 16 Times in 13 Posts
Wink

Problem solved !

Thanks for your reminder, I checked the maillog and found the following error

cannot write to /var/spool/clientmqueue, permission denied (something like that)

I checked and compared the ownership and permission of this directory with another server, and then corrected the permission of this directory and it works magically ! (Actually I almost want to reinstall the server but now it saved me lot of time)
Reply With Quote
  #6  
Old 7th July 2010, 08:09
matej matej is offline
Member
 
Join Date: May 2006
Posts: 60
Thanks: 6
Thanked 0 Times in 0 Posts
Default

I have same problem.
I've set-up autoresponder. In the
/var/www/web_home/.procmailrc I have:

INCLUDERC=/var/www/web_home/user/username/.autoresponder.rc

in the user home direcotry I have .vacation.msg and when I send mail to this user, my e-mail is added to .vacaction.cache, but I dont' get any return mail.

I also don't get anny error in mail/info or mail/errors log.

Thanks for help in advance.
Reply With Quote
  #7  
Old 8th July 2010, 13:14
falko falko is offline
Super Moderator
 
Join Date: Apr 2005
Location: Lüneburg, Germany
Posts: 41,711
Thanks: 1,900
Thanked 2,703 Times in 2,546 Posts
Default

What's in the mail log when the return mail should be sent?
__________________
Falko
--
Download the ISPConfig 3 Manual! | Check out the ISPConfig 3 Billing Module!

FB: http://www.facebook.com/howtoforge

nginx-Webhosting: Timme Hosting | Follow me on:
Reply With Quote
  #8  
Old 8th July 2010, 14:14
matej matej is offline
Member
 
Join Date: May 2006
Posts: 60
Thanks: 6
Thanked 0 Times in 0 Posts
Default

Nothing special. It just says that mail is delivered to mailbox...

Jul 8 14:12:14 jona postfix/qmgr[19894]: 4AB9119AD63: from=<matej@pohorje.net>, size=3341, nrcpt=1 (queue active)
Jul 8 14:12:14 jona postfix/local[20941]: 4AB9119AD63: to=<matejoor@mail2.pohorje.net>, orig_to=<matejoor@familylab.si>, relay=local, delay=0.12, delays=0.05/0/0/0.06, dsn=2.0.0, status=sent (delivered to command: /usr/bin/procmail -f-)
Jul 8 14:12:14 jona postfix/qmgr[19894]: 4AB9119AD63: removed

Last edited by matej; 8th July 2010 at 14:24.
Reply With Quote
  #9  
Old 9th July 2010, 10:16
falko falko is offline
Super Moderator
 
Join Date: Apr 2005
Location: Lüneburg, Germany
Posts: 41,711
Thanks: 1,900
Thanked 2,703 Times in 2,546 Posts
Default

Is matejoor@mail2.pohorje.net the account that should receive the autoresponder message, or is it the account for which you set up the autoresponder?
__________________
Falko
--
Download the ISPConfig 3 Manual! | Check out the ISPConfig 3 Billing Module!

FB: http://www.facebook.com/howtoforge

nginx-Webhosting: Timme Hosting | Follow me on:
Reply With Quote
  #10  
Old 9th July 2010, 10:24
matej matej is offline
Member
 
Join Date: May 2006
Posts: 60
Thanks: 6
Thanked 0 Times in 0 Posts
 
Default

matejoor is account which I set up the autoresponder.
Sender (which should receive autoresponder message) is matej@pohorje.net
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
postfix problems with smtp linkdeb Server Operation 13 15th March 2014 17:58
postfix/trivial-rewrite digitalage HOWTO-Related Questions 19 13th March 2013 19:02
courier-imap rpc problem planet_fox General 2 7th July 2009 15:54
postfix mysql on fedora core5 igongora Installation/Configuration 7 17th April 2007 04:40
SMTP TLS Problem with Mail Client dschmid Installation/Configuration 1 9th December 2005 01:56


All times are GMT +2. The time now is 08:22.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.