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  #1  
Old 27th January 2009, 05:46
Heeter Heeter is offline
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Default ispconfig webmail for client won't load

Hi all,

I am trying to figure out why roundcube won't load when the email address and the password is entered.

The users have been created, and they are using their email address as their username and their password as the password.

firefox just keeps loading, but doesn't show anything.

Thanks

Heeter
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Last edited by Heeter; 7th March 2011 at 19:06.
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  #2  
Old 27th January 2009, 10:26
till till is offline
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Take a look at the mail log to see if there are any login errors.
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  #3  
Old 27th January 2009, 21:49
Heeter Heeter is offline
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Hi Till,

Where are the logs located at?

Thanks


Heeter
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Last edited by Heeter; 7th March 2011 at 19:06.
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Old 28th January 2009, 11:15
till till is offline
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The logfiles on a linux system are in the directory /var/log/
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  #5  
Old 29th January 2009, 06:11
Heeter Heeter is offline
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Hi Till,

There are no records of any errors, there are no records of anything happening during the days that the clients are trying to use the mail roundcube.

Heeter
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Last edited by Heeter; 7th March 2011 at 19:07.
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  #6  
Old 30th January 2009, 00:40
Heeter Heeter is offline
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Hi all,

I still need some assistance with my client email roundcube. I am trying to figure out why after adding user/pass roundcube just loads but nothing happens.

Thanks

Heeter
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Last edited by Heeter; 7th March 2011 at 19:07.
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  #7  
Old 30th January 2009, 11:55
falko falko is offline
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Are there any errors in the error log in /root/ispconfig/httpd/logs?

Did you modify some RoundCube files? Maybe you made a syntax error somewhere?
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Old 31st January 2009, 08:17
Heeter Heeter is offline
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Hi Falko,

I did not modify roundcube files, just installed right from ispconfig update.

I pm'ed you a file because of personal information in error log.

I wouldn't know where to start looking for syntax errors, maybe error log might give me a clue.


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Last edited by Heeter; 7th March 2011 at 19:08.
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  #9  
Old 1st February 2009, 13:24
falko falko is offline
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What's the output of
Code:
ls -la /home/admispconfig/ispconfig/web/webmail/
?
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Old 1st February 2009, 21:01
Heeter Heeter is offline
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Hi Falko,

I don't have a webmail folder.

This is the folders I have in the "/home/admispconfig/ispconfig/web/" folder:

Code:
administrator@server1:/home/admispconfig/ispconfig/web$ ls -la
total 5164
drwxr-xr-x 17 admispconfig admispconfig    4096 2009-01-25 11:06 .
drwxr-xr-x  8 admispconfig admispconfig    4096 2009-01-27 11:11 ..
drwxr-xr-x  5 admispconfig admispconfig    4096 2009-01-18 03:37 admin
-rwxr-xr-x  1 admispconfig admispconfig    2777 2009-01-18 03:37 capp.php
drwxr-xr-x  5 admispconfig admispconfig    4096 2009-01-18 03:37 design
-rwxr-xr-x  1 admispconfig admispconfig    3638 2009-01-18 03:37 favicon.ico
drwxr-xr-x  8 admispconfig admispconfig    4096 2009-01-18 03:37 help
-rwxr-xr-x  1 admispconfig admispconfig     232 2009-01-18 03:37 index.html
-rwxr-xr-x  1 admispconfig admispconfig    3878 2009-01-18 03:37 index.php
drwxr-xr-x  6 admispconfig admispconfig    4096 2009-01-18 03:37 isp_dns
drwxr-xr-x  9 admispconfig admispconfig    4096 2009-01-18 03:37 isp_fakt
drwxr-xr-x  6 admispconfig admispconfig    4096 2009-01-18 03:37 isp_file
drwxr-xr-x  6 admispconfig admispconfig    4096 2009-01-18 03:37 isp_kunde
drwxr-xr-x  6 admispconfig admispconfig    4096 2009-01-18 03:37 isp_manager
drwxr-xr-x  3 admispconfig admispconfig    4096 2009-01-18 03:37 login
-rwxr-xr-x  1 admispconfig admispconfig    5187 2009-01-18 03:37 login.php
-rwxr-xr-x  1 admispconfig admispconfig    2161 2009-01-18 03:37 logoff.php
-rwxr-xr-x  1 admispconfig admispconfig     210 2009-01-18 03:37 logout_fehler.htm
drwxr-xr-x  7 admispconfig admispconfig    4096 2009-01-18 03:37 mailuser
drwxr-xr-x 12 admispconfig admispconfig    4096 2009-01-18 03:37 multidoc
-rwxr-xr-x  1 admispconfig admispconfig      72 2009-01-18 03:37 mybookmark.css
-rwxr-xr-x  1 admispconfig admispconfig     305 2009-01-18 03:37 nojsindx.htm
drwxr-xr-x  9 admispconfig admispconfig    4096 2009-01-19 10:35 phpmyadmin
-rw-r--r--  1 admispconfig admispconfig 3593390 2009-01-25 11:06 phpmyadmin.tar.gz
-rwxr-xr-x  1 admispconfig admispconfig     197 2009-01-18 03:37 placeholder.htm
-rwxr-xr-x  1 admispconfig admispconfig    1858 2009-01-18 03:37 placeholder.php
drwxr-xr-x  9 admispconfig admispconfig    4096 2009-02-01 12:52 roundcubemail
-rw-r--r--  1 admispconfig admispconfig 1554881 2009-01-25 11:06 roundcubemail.tar.gz
-rwxr-xr-x  1 admispconfig admispconfig    1626 2009-01-18 03:37 start.php
-rwxr-xr-x  1 admispconfig admispconfig      72 2009-01-18 03:37 style.css
drwxr-xr-x  2 admispconfig admispconfig    4096 2009-01-18 03:37 templates
drwxr-xr-x  5 admispconfig admispconfig    4096 2009-01-18 03:37 tools
administrator@server1:/home/admispconfig/ispconfig/web$
And this is what I have in the "..../roundcube/" folder"

Code:
administrator@server1:/home/admispconfig/ispconfig/web/roundcubemail$ ls -la
total 136
drwxr-xr-x  9 admispconfig admispconfig  4096 2009-02-01 12:52 .
drwxr-xr-x 17 admispconfig admispconfig  4096 2009-01-25 11:06 ..
drwxr-xr-x  2 admispconfig admispconfig  4096 2008-12-30 08:02 bin
-rwxr-xr-x  1 admispconfig admispconfig 12142 2008-12-30 07:33 CHANGELOG
drwxr-xr-x  2 admispconfig admispconfig  4096 2008-12-30 08:02 config
-rwxr-xr-x  1 admispconfig admispconfig   807 2008-11-21 02:31 .htaccess
-rwxr-xr-x  1 admispconfig admispconfig  7800 2008-12-30 07:33 index.php
-rwxr-xr-x  1 admispconfig admispconfig  4118 2008-11-29 10:18 INSTALL
-rwxr-xr-x  1 admispconfig admispconfig 17987 2008-10-29 13:11 LICENSE
drwxr-xr-x  2 admispconfig admispconfig  4096 2009-01-25 13:49 logs
drwxr-xr-x  7 admispconfig admispconfig  4096 2008-12-30 08:02 program
-rwxr-xr-x  1 admispconfig admispconfig  1856 2008-12-30 07:33 README
-rwxr-xr-x  1 admispconfig admispconfig    26 2008-03-22 07:43 robots.txt
drwxr-xr-x  3 admispconfig admispconfig  4096 2008-12-30 08:02 skins
drwxr-xr-x  2 admispconfig admispconfig  4096 2009-01-25 11:06 SQL
-rwxr-xr-x  1 admispconfig admispconfig 29696 2009-02-01 12:52 sqlite.db
drwxr-xr-x  2 admispconfig admispconfig  4096 2008-12-30 08:02 temp
-rwxr-xr-x  1 admispconfig admispconfig  4544 2008-12-30 07:33 UPGRADING
administrator@server1:/home/admispconfig/ispconfig/web/roundcubemail$

Thanks

Heeter

Last edited by Heeter; 1st February 2009 at 21:04.
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