Support System

[till]

Originally Posted by Tribal-Dolphin

Otherwise, I have another idea.
Why do not to modify the file go_info.inc.php to get back the information unavailable in the table sys_user.
What do you think of it?

I think thats a good idea, so we dont have to duplicate the information in two locations.

[Tribal-Dolphin]

Hello,
I've another question

Does a classe have a function which allows to know if sys_user.doc_id is a reseller or a customer?

If not, in wich classe can I add it ?

Thanks.

[till]

Originally Posted by Tribal-Dolphin

Hello,
I've another question

Does a classe have a function which allows to know if sys_user.doc_id is a reseller or a customer?

No.

Originally Posted by Tribal-Dolphin

If not, in wich classe can I add it ?

I think the auth class is the best location for this function.

[falko]

Originally Posted by Tribal-Dolphin

Hi all,
I'm working on support system

Hi Tribal-Dolphin,

can you describe how your support ticket system works? I found it under Help, but don't know how to use it.

[Tribal-Dolphin]

I attach a little manual in HTML.

[till]

Originally Posted by Tribal-Dolphin

I attach a little manual in HTML.

This looks really nice!

[falko]

Originally Posted by Tribal-Dolphin

I attach a little manual in HTML.

The menu item "New Ticket" is missing on my system... I only have "Opened Tickets" and "Closed Tickets".

[Tribal-Dolphin]

Because you're connected as Admin. The admin can no send ticket. He only can answer to Reseller/Client ticket.

Connect to ISPConfig as Reseller or Client, the "New Ticket" menu appears.

Thanks.

[falko]

Originally Posted by Tribal-Dolphin

Because you're connected as Admin. The admin can no send ticket. He only can answer to Reseller/Client ticket.

Connect to ISPConfig as Reseller or Client, the "New Ticket" menu appears.

Thanks.

Ok, it's working! One thing: Can you format the Unix timestamps behind "Date:" into a human readable format? Like 24/08/2005 or 24.08.2005 or 24-08-2005 (I think in the U.S. it's 08/24/2005 but I'll never get used to that... ).