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  #11  
Old 18th August 2005, 12:27
till till is offline
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Quote:
Originally Posted by Tribal-Dolphin
Otherwise, I have another idea.
Why do not to modify the file go_info.inc.php to get back the information unavailable in the table sys_user.
What do you think of it?
I think thats a good idea, so we dont have to duplicate the information in two locations.
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  #12  
Old 18th August 2005, 20:44
Tribal-Dolphin Tribal-Dolphin is offline
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Hello,
I've another question

Does a classe have a function which allows to know if sys_user.doc_id is a reseller or a customer?

If not, in wich classe can I add it ?

Thanks.
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  #13  
Old 18th August 2005, 21:42
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Quote:
Originally Posted by Tribal-Dolphin
Hello,
I've another question

Does a classe have a function which allows to know if sys_user.doc_id is a reseller or a customer?
No.



Quote:
Originally Posted by Tribal-Dolphin
If not, in wich classe can I add it ?
I think the auth class is the best location for this function.
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  #14  
Old 23rd August 2005, 01:27
falko falko is offline
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Quote:
Originally Posted by Tribal-Dolphin
Hi all,
I'm working on support system
Hi Tribal-Dolphin,

can you describe how your support ticket system works? I found it under Help, but don't know how to use it.
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  #15  
Old 23rd August 2005, 11:14
Tribal-Dolphin Tribal-Dolphin is offline
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I attach a little manual in HTML.
Attached Files
File Type: zip Ticket_Manual.zip (25.5 KB, 605 views)
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  #16  
Old 23rd August 2005, 12:01
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Quote:
Originally Posted by Tribal-Dolphin
I attach a little manual in HTML.
This looks really nice!
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  #17  
Old 23rd August 2005, 12:25
falko falko is offline
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Quote:
Originally Posted by Tribal-Dolphin
I attach a little manual in HTML.
The menu item "New Ticket" is missing on my system... I only have "Opened Tickets" and "Closed Tickets".
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  #18  
Old 23rd August 2005, 12:39
Tribal-Dolphin Tribal-Dolphin is offline
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Because you're connected as Admin. The admin can no send ticket. He only can answer to Reseller/Client ticket.

Connect to ISPConfig as Reseller or Client, the "New Ticket" menu appears.

Thanks.
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  #19  
Old 24th August 2005, 01:38
falko falko is offline
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Quote:
Originally Posted by Tribal-Dolphin
Because you're connected as Admin. The admin can no send ticket. He only can answer to Reseller/Client ticket.

Connect to ISPConfig as Reseller or Client, the "New Ticket" menu appears.

Thanks.
Ok, it's working! One thing: Can you format the Unix timestamps behind "Date:" into a human readable format? Like 24/08/2005 or 24.08.2005 or 24-08-2005 (I think in the U.S. it's 08/24/2005 but I'll never get used to that... ).
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