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  #1  
Old 29th January 2006, 00:53
Gem Gem is offline
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Default Can't receive mail

I am able to send mail, but can not receive it. The error I am getting in outlook is:

Quote:
Task 'mail.facetsofgem.com - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts. The server responded: -ERR Bad login'
I have checked the properties and it is all correct. I have no idea what I need to do to fix it.
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  #2  
Old 29th January 2006, 08:44
falko falko is offline
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Make sure you use the correct username (something like web<id>_<username>).
If you're sure this is ok, then try to send yourself an email - it is possible that the mailbox doesn't exist yet, and that Outlook is giving you the error therefore. When the first email arrives, the mailbox is created, and then everything should be fine.
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Old 29th January 2006, 15:09
Gem Gem is offline
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Quote:
Make sure you use the correct username (something like web<id>_<username>). If you're sure this is ok, then try to send yourself an email - it is possible that the mailbox doesn't exist yet, and that Outlook is giving you the error therefore. When the first email arrives, the mailbox is created, and then everything should be fine.
I did use the correct name and I did email something to from that account to another. I received the email on the other address and I replied to it and it came back wth this error:

Quote:
Returned mail: delivery problems encountered
<webmaster@facetsofgem.com>
Permanent Failure: Bad destination system address
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  #4  
Old 29th January 2006, 21:33
falko falko is offline
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This is what I found out:

Code:
~# dig mx facetsofgem.com

; <<>> DiG 9.2.1 <<>> mx facetsofgem.com
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 5991
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 4, ADDITIONAL: 2

;; QUESTION SECTION:
;facetsofgem.com.               IN      MX

;; ANSWER SECTION:
facetsofgem.com.        10800   IN      MX      5 mail.facetsofgem.com.

;; AUTHORITY SECTION:
facetsofgem.com.        10800   IN      NS      remote2.easydns.com.
facetsofgem.com.        10800   IN      NS      ns1.easydns.com.
facetsofgem.com.        10800   IN      NS      ns2.easydns.com.
facetsofgem.com.        10800   IN      NS      remote1.easydns.com.

;; ADDITIONAL SECTION:
ns2.easydns.com.        2893    IN      A       209.200.151.4
remote2.easydns.com.    2893    IN      A       205.210.42.20

;; Query time: 353 msec
;; SERVER: 81.169.163.104#53(81.169.163.104)
;; WHEN: Sun Jan 29 21:30:38 2006
;; MSG SIZE  rcvd: 174
The mail server for facetsofgem.com is mail.facetsofgem.com.

Code:
~# dig mail.facetsofgem.com

; <<>> DiG 9.2.1 <<>> mail.facetsofgem.com
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 20248
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;mail.facetsofgem.com.          IN      A

;; AUTHORITY SECTION:
facetsofgem.com.        10800   IN      SOA     ns0.easydns.com. admin.easydns.com. 1137874568 21600 7200 1209600 10800

;; Query time: 171 msec
;; SERVER: 81.169.163.104#53(81.169.163.104)
;; WHEN: Sun Jan 29 21:31:02 2006
;; MSG SIZE  rcvd: 92
But mail.facetsofgem.com has no A record which means mail to facetsofgem.com can't be delivered because mail.facetsofgem.com doesn't exist!
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Old 30th January 2006, 01:21
Gem Gem is offline
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hmmm....ok...that makes sence....how do I fix that? I see where it is pulling the mail.facetsofgem.com, that is what is on easydns...I just don't know where to go from here....

Last edited by Gem; 30th January 2006 at 01:25.
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  #6  
Old 30th January 2006, 09:28
falko falko is offline
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You must create an A record for mail.facetsofgem.com pointing to your ISPConfig server's public IP address.
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Old 30th January 2006, 18:53
Gem Gem is offline
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How do I do that? Or is there a link that I can go to??

Thanks so much for your help.
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  #8  
Old 30th January 2006, 19:20
falko falko is offline
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The authoritative name server is ns0.easydns.com so I guess you have a web frontend from easydns.con where you can configure this? Because somehow you must have created the MX record before (unless someone else did it).
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  #9  
Old 31st January 2006, 00:11
Gem Gem is offline
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I set it up with easydns to only handle the dns.....there is an option there for them to handle email or for me to handle it...I have it marked for me to handle the email...and that is where mail.facetsofgem.com is located....

so since I followed the Fedora Core Perfect Set Up, I should be able to specify my own mail server correct? So how do I edit or look at the MX record?
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  #10  
Old 31st January 2006, 10:48
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The MX record is on the easydns DNS server, you have to change the MX there to point to the domain of your server.
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