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  #21  
Old 1st February 2006, 15:00
hairydog2 hairydog2 is offline
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Quote:
Originally Posted by falko
Just to let you know: I've been on holidays the last 17 days, and even then I spent hours on the forum every day to help as much as I could. I'm really felling frustrated and disappointed right now to hear you say something like that.
I really didn't mean to criticise. I think that the product and the support are great and better than you can expect for a free product. I would just like an easy way to get some quick support at times.

When things go wrong, I need to have somewhere to turn to in a hurry: last time the server went down, I noticed within five minutes, but in the five minutes it took me to get it up again, two clients had phoned to tell me their websites were down.

If rapid support is available for ISPConfig, there's no contest: it's a great product.
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  #22  
Old 1st February 2006, 16:27
falko falko is offline
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Quote:
Originally Posted by hairydog2
I would just like an easy way to get some quick support at times.

When things go wrong, I need to have somewhere to turn to in a hurry: last time the server went down, I noticed within five minutes, but in the five minutes it took me to get it up again, two clients had phoned to tell me their websites were down.

If rapid support is available for ISPConfig, there's no contest: it's a great product.
We will put a section about professional support onto www.ispconfig.org soon. (Hopefully noone will complain that it's not free... )

Quote:
Originally Posted by hairydog2
I really didn't mean to criticise. I think that the product and the support are great and better than you can expect for a free product.
Ok. Normally we try to answer as fast as we can, but sometimes even we don't know the answer to all posted problems (as long as we can't have a look at the system ourselves), and besides that we still have to earn a living. That's why you can't expect us to answer within minutes.
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  #23  
Old 1st February 2006, 16:33
falko falko is offline
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Quote:
Originally Posted by SurfingAlien
I hope you've had a very good vacation
Yes, on a warm and sunny island with white and sandy beaches.
Now I'm back home, and it feels as if hell's freezing over...
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  #24  
Old 1st February 2006, 16:34
hairydog2 hairydog2 is offline
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Quote:
Originally Posted by falko
we still have to earn a living. That's why you can't expect us to answer within minutes.
Absolutely! It's a great product and service. With a paid-for support escalation facility, it'd be even better.
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