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  #1  
Old 4th February 2008, 04:44
dactor dactor is offline
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Default Management/system config/settings & /server/settings not working!!

Hello

I have ISPConfig installed on Ubuntu 7.1. All went fine and everything works ok with testing and live clients. this installation has been active for over a month.

In the past few days, when accessing the control panel (www.domain.com:81) we are unable to access any of the management/system config or even /server!!! this only applies to the live system, or development version is intact with no issues.

Please anyone can suggest a course of action?

regards

Dac
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  #2  
Old 4th February 2008, 11:45
till till is offline
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Please have a look in the ispconfig database, is there a record in the table isp_isp_server with doc_id = 1
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  #3  
Old 4th February 2008, 11:57
dactor dactor is offline
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hello

Till thanks for the quick reply. I did go to

/var/lib/mysql/ispconfigdb to find only the below files...i could not find isp_isp_server!!

total 1328
drwx------ 2 mysql mysql 4096 Feb 3 22:09 .
drwxr-xr-x 4 mysql mysql 4096 Feb 3 21:58 ..
-rw-rw---- 1 mysql mysql 65 Jan 19 05:34 db.opt
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 del_status.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 del_status.MYI
-rw-rw---- 1 mysql mysql 8806 Feb 3 22:09 del_status.frm
-rw-rw---- 1 mysql mysql 208 Feb 3 22:09 dns_a.MYD
-rw-rw---- 1 mysql mysql 3072 Feb 3 22:11 dns_a.MYI
-rw-rw---- 1 mysql mysql 8678 Feb 3 22:09 dns_a.frm
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 dns_cname.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 dns_cname.MYI
-rw-rw---- 1 mysql mysql 8666 Feb 3 22:09 dns_cname.frm
-rw-rw---- 1 mysql mysql 570 Feb 3 22:09 dns_dep.MYD
-rw-rw---- 1 mysql mysql 11264 Feb 3 22:11 dns_dep.MYI
-rw-rw---- 1 mysql mysql 8970 Feb 3 22:09 dns_dep.frm
-rw-rw---- 1 mysql mysql 620 Feb 3 22:09 dns_isp_dns.MYD
-rw-rw---- 1 mysql mysql 3072 Feb 3 22:11 dns_isp_dns.MYI
-rw-rw---- 1 mysql mysql 9040 Feb 3 22:09 dns_isp_dns.frm
-rw-rw---- 1 mysql mysql 328 Feb 3 22:09 dns_mx.MYD
-rw-rw---- 1 mysql mysql 3072 Feb 3 22:11 dns_mx.MYI
-rw-rw---- 1 mysql mysql 8720 Feb 3 22:09 dns_mx.frm
-rw-rw---- 1 mysql mysql 1000 Feb 3 22:09 dns_nodes.MYD
-rw-rw---- 1 mysql mysql 5120 Feb 3 22:11 dns_nodes.MYI
-rw-rw---- 1 mysql mysql 8904 Feb 3 22:09 dns_nodes.frm
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 dns_secondary.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 dns_secondary.MYI
-rw-rw---- 1 mysql mysql 8714 Feb 3 22:09 dns_secondary.frm
-rw-rw---- 1 mysql mysql 128 Feb 3 22:09 dns_spf.MYD
-rw-rw---- 1 mysql mysql 3072 Feb 3 22:11 dns_spf.MYI
-rw-rw---- 1 mysql mysql 8906 Feb 3 22:09 dns_spf.frm
-rw-rw---- 1 mysql mysql 247040 Feb 3 22:09 doctype.MYD
-rw-rw---- 1 mysql mysql 4096 Feb 3 22:11 doctype.MYI
-rw-rw---- 1 mysql mysql 8874 Feb 3 22:09 doctype.frm
-rw-rw---- 1 mysql mysql 36 Feb 3 22:09 groups.MYD
-rw-rw---- 1 mysql mysql 4096 Feb 3 22:11 groups.MYI
-rw-rw---- 1 mysql mysql 8780 Feb 3 22:09 groups.frm
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 help_documents.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 help_documents.MYI
-rw-rw---- 1 mysql mysql 8746 Feb 3 22:09 help_documents.frm
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 help_nodes.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 help_nodes.MYI
-rw-rw---- 1 mysql mysql 8904 Feb 3 22:09 help_nodes.frm
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 help_tickets.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 help_tickets.MYI
-rw-rw---- 1 mysql mysql 8936 Feb 3 22:09 help_tickets.frm
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 isp_com.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 isp_com.MYI
-rw-rw---- 1 mysql mysql 8756 Feb 3 22:09 isp_com.frm
-rw-rw---- 1 mysql mysql 760 Feb 3 22:09 isp_dep.MYD
-rw-rw---- 1 mysql mysql 5120 Feb 3 22:11 isp_dep.MYI
-rw-rw---- 1 mysql mysql 8970 Feb 3 22:09 isp_dep.frm
-rw-rw---- 1 mysql mysql 44 Feb 3 22:09 isp_dienste.MYD
-rw-rw---- 1 mysql mysql 3072 Feb 3 22:11 isp_dienste.MYI
-rw-rw---- 1 mysql mysql 8992 Feb 3 22:09 isp_dienste.frm
-rw-rw---- 1 mysql mysql 396 Feb 3 22:09 isp_fakt_artikel.MYD
-rw-rw---- 1 mysql mysql 3072 Feb 3 22:11 isp_fakt_artikel.MYI
-rw-rw---- 1 mysql mysql 9252 Feb 3 22:09 isp_fakt_artikel.frm
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 isp_fakt_dep.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 isp_fakt_dep.MYI
-rw-rw---- 1 mysql mysql 8970 Feb 3 22:09 isp_fakt_dep.frm
-rw-rw---- 1 mysql mysql 556 Feb 3 22:09 isp_fakt_nodes.MYD
-rw-rw---- 1 mysql mysql 5120 Feb 3 22:11 isp_fakt_nodes.MYI
-rw-rw---- 1 mysql mysql 8904 Feb 3 22:09 isp_fakt_nodes.frm
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 isp_fakt_rechnung.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 isp_fakt_rechnung.MYI
-rw-rw---- 1 mysql mysql 8820 Feb 3 22:09 isp_fakt_rechnung.frm
-rw-rw---- 1 mysql mysql 804 Feb 3 22:09 isp_fakt_record.MYD
-rw-rw---- 1 mysql mysql 3072 Feb 3 22:11 isp_fakt_record.MYI
-rw-rw---- 1 mysql mysql 8996 Feb 3 22:09 isp_fakt_record.frm
-rw-rw---- 1 mysql mysql 392 Feb 3 22:09 isp_firewall.MYD
-rw-rw---- 1 mysql mysql 3072 Feb 3 22:11 isp_firewall.MYI
-rw-rw---- 1 mysql mysql 8816 Feb 3 22:09 isp_firewall.frm
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 isp_htaccess.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 isp_htaccess.MYI
-rw-rw---- 1 mysql mysql 8770 Feb 3 22:09 isp_htaccess.frm
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 isp_isp_actions.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 isp_isp_actions.MYI
-rw-rw---- 1 mysql mysql 8778 Feb 3 22:09 isp_isp_actions.frm
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 isp_isp_admin.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 isp_isp_admin.MYI
-rw-rw---- 1 mysql mysql 8606 Feb 3 22:09 isp_isp_admin.frm
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 isp_isp_datenbank.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 isp_isp_datenbank.MYI
-rw-rw---- 1 mysql mysql 8862 Feb 3 22:09 isp_isp_datenbank.frm
-rw-rw---- 1 mysql mysql 220 Feb 3 22:09 isp_isp_domain.MYD
-rw-rw---- 1 mysql mysql 3072 Feb 3 22:11 isp_isp_domain.MYI
-rw-rw---- 1 mysql mysql 9046 Feb 3 22:09 isp_isp_domain.frm
-rw-rw---- 1 mysql mysql 412 Feb 3 22:09 isp_isp_kunde.MYD
-rw-rw---- 1 mysql mysql 3072 Feb 3 22:11 isp_isp_kunde.MYI
-rw-rw---- 1 mysql mysql 14020 Feb 3 22:09 isp_isp_kunde.frm
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 isp_isp_reseller.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 isp_isp_reseller.MYI
-rw-rw---- 1 mysql mysql 20110 Feb 3 22:09 isp_isp_reseller.frm
-rw-rw---- 1 mysql mysql 1384 Feb 3 22:09 isp_isp_user.MYD
-rw-rw---- 1 mysql mysql 3072 Feb 3 22:11 isp_isp_user.MYI
-rw-rw---- 1 mysql mysql 9966 Feb 3 22:09 isp_isp_user.frm
-rw-rw---- 1 mysql mysql 552 Feb 3 22:09 isp_isp_web.MYD
-rw-rw---- 1 mysql mysql 3072 Feb 3 22:11 isp_isp_web.MYI
-rw-rw---- 1 mysql mysql 15732 Feb 3 22:09 isp_isp_web.frm
-rw-rw---- 1 mysql mysql 60 Feb 3 22:09 isp_isp_web_template.MYD
-rw-rw---- 1 mysql mysql 3072 Feb 3 22:11 isp_isp_web_template.MYI
-rw-rw---- 1 mysql mysql 9722 Feb 3 22:09 isp_isp_web_template.frm
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 isp_monitor.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 isp_monitor.MYI
-rw-rw---- 1 mysql mysql 8978 Feb 3 22:09 isp_monitor.frm
-rw-rw---- 1 mysql mysql 1392 Feb 3 23:05 isp_nodes.MYD
-rw-rw---- 1 mysql mysql 5120 Feb 3 23:05 isp_nodes.MYI
-rw-rw---- 1 mysql mysql 8904 Feb 3 22:09 isp_nodes.frm
-rw-rw---- 1 mysql mysql 884 Feb 3 22:09 isp_server.MYD
-rw-rw---- 1 mysql mysql 4096 Feb 3 22:11 isp_server.MYI
-rw-rw---- 1 mysql mysql 31534 Feb 3 22:09 isp_server.frm
-rw-rw---- 1 mysql mysql 24 Feb 3 22:09 isp_server_ip.MYD
-rw-rw---- 1 mysql mysql 4096 Feb 3 22:11 isp_server_ip.MYI
-rw-rw---- 1 mysql mysql 8644 Feb 3 22:09 isp_server_ip.frm
-rw-rw---- 1 mysql mysql 17 Feb 3 22:09 isp_serverstatus.MYD
-rw-rw---- 1 mysql mysql 3072 Feb 3 22:11 isp_serverstatus.MYI
-rw-rw---- 1 mysql mysql 8606 Feb 3 22:09 isp_serverstatus.frm
-rw-rw---- 1 mysql mysql 224 Feb 4 00:30 isp_traffic.MYD
-rw-rw---- 1 mysql mysql 4096 Feb 4 00:30 isp_traffic.MYI
-rw-rw---- 1 mysql mysql 8814 Feb 3 22:09 isp_traffic.frm
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 isp_traffic_ip.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 isp_traffic_ip.MYI
-rw-rw---- 1 mysql mysql 8770 Feb 3 22:09 isp_traffic_ip.frm
-rw-rw---- 1 mysql mysql 4528 Feb 3 22:09 listtype.MYD
-rw-rw---- 1 mysql mysql 4096 Feb 3 22:11 listtype.MYI
-rw-rw---- 1 mysql mysql 8908 Feb 3 22:09 listtype.frm
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 login.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 login.MYI
-rw-rw---- 1 mysql mysql 8762 Feb 3 22:09 login.frm
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 multidoc_dep.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 multidoc_dep.MYI
-rw-rw---- 1 mysql mysql 8970 Feb 3 22:09 multidoc_dep.frm
-rw-rw---- 1 mysql mysql 40 Feb 3 22:36 multidoc_nodes.MYD
-rw-rw---- 1 mysql mysql 5120 Feb 3 22:36 multidoc_nodes.MYI
-rw-rw---- 1 mysql mysql 8904 Feb 3 22:09 multidoc_nodes.frm
-rw-rw---- 1 mysql mysql 27120 Feb 4 05:48 session.MYD
-rw-rw---- 1 mysql mysql 4096 Feb 4 05:48 session.MYI
-rw-rw---- 1 mysql mysql 9122 Feb 3 22:09 session.frm
-rw-rw---- 1 mysql mysql 36 Feb 3 22:09 sys_config.MYD
-rw-rw---- 1 mysql mysql 3072 Feb 3 22:11 sys_config.MYI
-rw-rw---- 1 mysql mysql 8894 Feb 3 22:09 sys_config.frm
-rw-rw---- 1 mysql mysql 380 Feb 3 22:09 sys_dep.MYD
-rw-rw---- 1 mysql mysql 5120 Feb 3 22:11 sys_dep.MYI
-rw-rw---- 1 mysql mysql 8970 Feb 3 22:09 sys_dep.frm
-rw-rw---- 1 mysql mysql 516 Feb 3 22:09 sys_modules.MYD
-rw-rw---- 1 mysql mysql 4096 Feb 3 22:11 sys_modules.MYI
-rw-rw---- 1 mysql mysql 8904 Feb 3 22:09 sys_modules.frm
-rw-rw---- 1 mysql mysql 0 Feb 3 22:09 sys_news.MYD
-rw-rw---- 1 mysql mysql 1024 Feb 3 22:11 sys_news.MYI
-rw-rw---- 1 mysql mysql 8814 Feb 3 22:09 sys_news.frm
-rw-rw---- 1 mysql mysql 1616 Feb 3 22:09 sys_nodes.MYD
-rw-rw---- 1 mysql mysql 5120 Feb 3 22:11 sys_nodes.MYI
-rw-rw---- 1 mysql mysql 8904 Feb 3 22:09 sys_nodes.frm
-rw-rw---- 1 mysql mysql 544 Feb 3 22:09 sys_user.MYD
-rw-rw---- 1 mysql mysql 4096 Feb 3 22:11 sys_user.MYI
-rw-rw---- 1 mysql mysql 13914 Feb 3 22:09 sys_user.frm
mysql mysql 40 Feb 3 22:09 user_groups.MYD
mysql mysql 5120 Feb 3 22:11 user_groups.MYI
mysql mysql 8790 Feb 3 22:09 user_groups.frm


very weird indeed!

thanks

Last edited by dactor; 4th February 2008 at 12:01.
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  #4  
Old 4th February 2008, 12:02
till till is offline
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Sorry, the correct table name is isp_server. Please use phpmyadmin to look into the datbase and check if a record with doc_id = 1 is inside.
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  #5  
Old 4th February 2008, 12:42
dactor dactor is offline
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i managed to get into the DB

yes there is this record.

just to add to the confusion, we find that all of the Management Tree links that point to anything in the Multidoc is not working:
Sys Config
Form Designer
Server
Recycle Bin

yet in the welcome first page a listing of ISP Server Status works!! even though its connected to the multidoc

Last edited by dactor; 4th February 2008 at 12:49.
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  #6  
Old 5th February 2008, 16:00
dactor dactor is offline
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hello Till,

any further instructions?

regards
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  #7  
Old 5th February 2008, 16:47
falko falko is offline
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Can you log in to MySQL on the shell and run
Code:
SELECT * FROM isp_server;
? What's the output?

Also, if you have phpMyAdmin installed, you can try to repair the ISPConfig database.
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  #8  
Old 6th February 2008, 08:56
dactor dactor is offline
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Thanks, for your reply.

I have checked all tables in the database to find the below errors. Then repaided the DB yet still get the below errors!! is this relevant!!

Problems with indexes of table `del_status`
PRIMARY and INDEX keys should not both be set for column `id`
Problems with indexes of table `dns_nodes`
PRIMARY and INDEX keys should not both be set for column `tree_id`
Problems with indexes of table `doctype`
PRIMARY and INDEX keys should not both be set for column `doctype_id`
Problems with indexes of table `groups`
PRIMARY and INDEX keys should not both be set for column `groupid`
Problems with indexes of table `help_documents`
PRIMARY and INDEX keys should not both be set for column `doc_id`
Problems with indexes of table `help_nodes`
PRIMARY and INDEX keys should not both be set for column `tree_id`
Problems with indexes of table `isp_dep`
PRIMARY and INDEX keys should not both be set for column `dep_id`
Problems with indexes of table `isp_fakt_dep`
PRIMARY and INDEX keys should not both be set for column `dep_id`
Problems with indexes of table `isp_fakt_nodes`
PRIMARY and INDEX keys should not both be set for column `tree_id`
Problems with indexes of table `isp_htaccess`
PRIMARY and INDEX keys should not both be set for column `doc_id`
Problems with indexes of table `isp_nodes`
PRIMARY and INDEX keys should not both be set for column `tree_id`
Problems with indexes of table `isp_server_ip`
PRIMARY and INDEX keys should not both be set for column `doc_id`
Problems with indexes of table `isp_traffic`
PRIMARY and INDEX keys should not both be set for column `doc_id`
Problems with indexes of table `listtype`
PRIMARY and INDEX keys should not both be set for column `listtype_id`
Problems with indexes of table `login`
PRIMARY and INDEX keys should not both be set for column `login_id`
Problems with indexes of table `multidoc_dep`
PRIMARY and INDEX keys should not both be set for column `dep_id`
Problems with indexes of table `multidoc_nodes`
PRIMARY and INDEX keys should not both be set for column `tree_id`
Problems with indexes of table `session`
PRIMARY and INDEX keys should not both be set for column `id`
Problems with indexes of table `sys_dep`
PRIMARY and INDEX keys should not both be set for column `dep_id`
Problems with indexes of table `sys_modules`
PRIMARY and INDEX keys should not both be set for column `doc_id`
Problems with indexes of table `sys_news`
PRIMARY and INDEX keys should not both be set for column `doc_id`
Problems with indexes of table `sys_nodes`
PRIMARY and INDEX keys should not both be set for column `tree_id`
Problems with indexes of table `sys_user`
PRIMARY and INDEX keys should not both be set for column `doc_id`
Problems with indexes of table `user_groups`
PRIMARY and INDEX keys should not both be set for column `usergroupid`


on the other hand, the result of the code SELECT * FROM isp_server; is:

doc_id 1
doctype_id 1010
server_host www
server_domain li7-94.members.linode.com
server_ip 64.62.231.94
server_netzmaske 255.255.255.0
server_sprache de
server_db_type mysql
server_db_user
server_db_passwort
server_path_httpd_conf /etc/apache2
server_path_httpd_root /var/www
server_httpd_user www-data
server_httpd_group www-data
server_path_frontpage /usr/local/frontpage/version5.0/bin/owsadm.exe
server_path_httpd_error /home/admispconfig/ispconfig/web/multidoc/edit
server_name Server 1
server_mta postfix
server_sendmail_virtuser_datei /etc/postfix/virtusertable
server_sendmail_cw /etc/postfix/local-host-names
server_ftp_typ proftpd
server_proftpd_conf_datei /etc/proftpd.conf
server_proftpd_log /var/log/xferlog
server_bind_user root
server_bind_group root
server_bind_named_conf /etc/bind/named.conf
server_bind_zonefile_dir /etc/bind
userid_von 10000
groupid_von 10000
passwd_datei /etc/passwd
group_datei /etc/group
server_ipliste
shadow_datei /etc/shadow
server_bind_ns1_default li7-94.members.linode.com
server_bind_ns2_default li7-94.members.linode.com
server_path_httpd_log /var/log/httpd/ispconfig_access_log
server_soap_ip
server_soap_port
server_soap_encoding
server_admin_email admin@li7-94.members.linode.com
server_bind_standard_mx 0
server_bind_adminmail_default root@localhost
server_mail_log_save 0
server_ftp_log_save 0
server_httpd_suexec 0
dist debianlenny/sid0
dist_init_scripts /etc/init.d
dist_runlevel /etc
dist_smrsh /home/admispconfig/ispconfig/web/multidoc/edit
dist_shells /etc/shells
dist_bind_init_script bind9
dist_bind_pidfile /var/run/bind/run/named.pid
dist_bind_hintfile db.root
dist_bind_localfile db.local
dist_cron_daemon cron
dist_cron_tab /var/spool/cron/crontabs/root
dist_mysql_group mysql
dist_httpd_daemon apache2
dist_pop3
dist_pop3_version
dist_ftp_version standalone
dist_httpd_conf /etc/apache2/apache2.conf
dist_mail_log /var/log/mail.log
use_maildir 1
virusadmin admispconfig@localhost
spamfilter_enable 1
server_enable_frontpage 1
client_salutatory_email_sender_email NULL
client_salutatory_email_sender_name NULL
client_salutatory_email_bcc NULL
client_salutatory_email_subject NULL
client_salutatory_email_message NULL
res_salutatory_email_sender_email NULL
res_salutatory_email_sender_name NULL
res_salutatory_email_bcc NULL
res_salutatory_email_subject NULL
res_salutatory_email_message NULL
standard_index NULL
user_standard_index NULL
traffic_suspension_sender_email NULL
traffic_suspension_sender_name NULL
traffic_suspension_email_bcc NULL
traffic_suspension_email_subject NULL
traffic_suspension_email_message NULL
traffic_notification_sender_email NULL
traffic_notification_sender_name NULL
traffic_notification_email_bcc NULL
traffic_notification_email_subject NULL
traffic_notification_email_message NULL
res_traffic_suspension_sender_email NULL
res_traffic_suspension_sender_name NULL
res_traffic_suspension_email_bcc NULL
res_traffic_suspension_email_subject NULL
res_traffic_suspension_email_message NULL
res_traffic_notification_sender_email NULL
res_traffic_notification_sender_name NULL
res_traffic_notification_email_bcc NULL
res_traffic_notification_email_subject NULL
res_traffic_notification_email_message NULL


thanks again....we are really struggling as we cant administer the ISP anymore!!
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  #9  
Old 6th February 2008, 09:02
till till is offline
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This are no errors, just notices and they are fine, nothing to worry about. The output from the isp_server table is fine too.

Please have a look in the file /home/admispconfig/ispconfig/lib/config.inc.php and make sure that the hostnme of the server in this file is correct.
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  #10  
Old 6th February 2008, 09:11
dactor dactor is offline
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the hostname was correct but it was using the old https instead of http. we did switch to use http before and i guess someone did not change it in this file.

Till you are a star....thanks alot.

regards
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