email problem, one client only

[chancer]

Mails for formresponse@plainmortgageadvice.co.uk should be going to formresponse@plainmortgageadvice.co.uk and they are not, that is correct.

The full header says it is coming from www-data@sww.stopwatchweb.co.uk to formresponse@plainmortgageadvice.co.uk but instead they are being delivered to mike@sww.stopwatchweb.co.uk. The header says it is being delivered to web26_chrisg@sww.stopwatchweb.co.uk.

I have removed the www sub-domain and filled in the form again. It has come to me again. Should I restrat Postfix, ISPConfig, or just leave it for a short while and try again?

web26_chrisg@sww.stopwatchweb.co.uk should not be an account at all. I have certainly not deliberately set it up as a catch-all account.

[falko]

What's in /etc/postfix/virtusertable and /etc/aliases?

[chancer]

The entries for this domain in /etc/virtusertable are:

formresponse@www.plainmortgageadvice.co.uk    web26_chrisg
web26_chrisg@www.plainmortgageadvice.co.uk    web26_chrisg
formresponse@plainmortgageadvice.co.uk    web26_chrisg
web26_chrisg@plainmortgageadvice.co.uk    web26_chrisg

Did you want to see the whole table?

As posted earlier, the only entry in /etc/aliases is:

# See man 5 aliases for format
postmaster:    root

[falko]

What's the output of

grep web26_chrisg /etc/passwd

?

[chancer]

Output of grep web26_chrisg /etc/passwd:

web26_chrisg:x:10041:10026:Chris Glen:/var/www/web26:/dev/null

Here is a recent log output fromanother test filling in of the form (@localhost added to suername during tests):

Feb 12 20:30:38 sww postfix/cleanup[6452]: A1F9F21A5A: message-id=<20080212203038.6106321A60@stopwatchweb.co.uk>
Feb 12 20:30:38 sww postfix/qmgr[5852]: A1F9F21A5A: from=<www-data@sww.stopwatchweb.co.uk>, size=826, nrcpt=1 (queue active)
Feb 12 20:30:38 sww postfix/local[6454]: 6106321A60: to=<web26_chrisg@localhost>, orig_to=<formresponse@plainmortgageadvice.co.uk>, relay=local, delay=0.49, delays=0.32/0.04/0/0.13, dsn=2.0.0, status=sent (forwarded as A1F9F21A5A)
Feb 12 20:30:49 sww postfix/local[6455]: A1F9F21A5A: to=<mike@sww.stopwatchweb.co.uk>, orig_to=<formresponse@plainmortgageadvice.co.uk>, relay=local, delay=10, delays=0.05/0.04/0/10, dsn=2.0.0, status=sent (delivered to command: /usr/bin/procmail -f-)
Feb 12 20:30:49 sww postfix/qmgr[5852]: A1F9F21A5A: removed

which appears to suggest the mail is being sent. is it likely there is a procmailrc directive preventing the mail going to the correct address? There is no /etc/procmailrc fileon my system. Should I create one and put in (which?) directives?

I now have another client reporting the same problem. As with the first, before adjustments, mail is disappearing rather than coming to me as email server administrator.

[chancer]

Each user has two mailboxes. One is in /var/mail and the other is in /var/www/web##/user/web##_uname.

I resolved the problems by pointing the users at the correct mailboxes.