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  #1  
Old 22nd January 2008, 11:54
shawnbishop shawnbishop is offline
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Default Messages appear in Webmail, but not in Outlook

Good Day

I have the strangest thing happening in my ISPConfig server,

1. I send a user an email, I can see it in his inbox in the webmail.

2. I then open his email client, Outlook and download new messages( I have closed the webmail).

3. The message is not downloaded and doesnt appear in his inbox, spam or junkmail.

4. Check the webmail again and the message is gone??

Has this happened to anybody else??

What could be the problem??

Regards

Shawn
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  #2  
Old 22nd January 2008, 12:19
Hans Hans is offline
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Which Webmail client do you use?
Can you see that the mail has been delivered within you mail.log file?
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  #3  
Old 23rd January 2008, 07:23
shawnbishop shawnbishop is offline
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The webmail client is the default with ISPConfig...

The mail client is Telaen Webmail...

I have checked the logs and the mail is delivered to the user, as it appears in his Webmail, in the inbox.

The mail log does have the delivery of the mail in it as follows

[root@mail ~]# cat /var/log/maillog | grep 83069A1046E
Jan 23 08:18:04 mail postfix/smtpd[31329]: 83069A1046E: client=firewall.dsa-arch.local[196.31.37.194], sasl_method=LOGIN, sasl_username=web3_supportdsa
Jan 23 08:18:09 mail postfix/cleanup[31332]: 83069A1046E: message-id=<006b01c85d89$7fe25060$4d00a8c0@greatsoft>
Jan 23 08:18:09 mail postfix/qmgr[4094]: 83069A1046E: from=<support@dsa-arch.XXX>, size=1384, nrcpt=1 (queue active)
Jan 23 08:18:09 mail postfix/local[31333]: 83069A1046E: to=<web3_iankullindsa@mail.dsa-arch.XXX>, orig_to=<ian.kullin@dsa-arch.XXX>, relay=local, delay=5.4, delays=5.3/0.01/0/0.12, dsn=2.0.0, status=sent (delivered to command: /usr/bin/procmail -f-)
Jan 23 08:18:09 mail postfix/qmgr[4094]: 83069A1046E: removed

and attached screen dump of Mail in the Webmail client

If I then open outlook and download, nothing appears int he client, it isnt in JUNK or SPAM or has a rule attached to it...

%^*&
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  #4  
Old 23rd January 2008, 09:08
till till is offline
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The delivery messages from the mail log seem to be fine.

Make sure that you use web3_iankullindsa as username in outlook and not the email address. Additionally you can try to disable ssl authentication in outlook, in case you enabled it. Do you connect with pop3 or imap in outlook?

If the above does not help, please post the output of:

iptables -L
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  #5  
Old 23rd January 2008, 11:09
shawnbishop shawnbishop is offline
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Hi

Yep, I am using the username web3_iankullindsa, the wierd thing is some of the mail comes down, and can be seen in the inbox, but some of it doesnt???

It looks like the sever decides what must be POP ed and what shouldnt??

I have also checked my firewall and nothing is being scanned or removed..
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  #6  
Old 24th January 2008, 12:45
shawnbishop shawnbishop is offline
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As per your request I have attached the output of

# iptables -L

as follows

iptables -L
Chain INPUT (policy DROP)
target prot opt source destination
DROP tcp -- anywhere 127.0.0.0/8
ACCEPT all -- anywhere anywhere state RELATED,ESTABLISHED
ACCEPT all -- anywhere anywhere
DROP all -- BASE-ADDRESS.MCAST.NET/4 anywhere
PUB_IN all -- anywhere anywhere
PUB_IN all -- anywhere anywhere
PUB_IN all -- anywhere anywhere
PUB_IN all -- anywhere anywhere
DROP all -- anywhere anywhere

Chain FORWARD (policy DROP)
target prot opt source destination
ACCEPT all -- anywhere anywhere state RELATED,ESTABLISHED
DROP all -- anywhere anywhere

Chain OUTPUT (policy ACCEPT)
target prot opt source destination
PUB_OUT all -- anywhere anywhere
PUB_OUT all -- anywhere anywhere
PUB_OUT all -- anywhere anywhere
PUB_OUT all -- anywhere anywhere

Chain INT_IN (0 references)
target prot opt source destination
ACCEPT icmp -- anywhere anywhere
DROP all -- anywhere anywhere

Chain INT_OUT (0 references)
target prot opt source destination
ACCEPT icmp -- anywhere anywhere
ACCEPT all -- anywhere anywhere

Chain PAROLE (9 references)
target prot opt source destination
ACCEPT all -- anywhere anywhere

Chain PUB_IN (4 references)
target prot opt source destination
ACCEPT icmp -- anywhere anywhere icmp destination-unreachable
ACCEPT icmp -- anywhere anywhere icmp echo-reply
ACCEPT icmp -- anywhere anywhere icmp time-exceeded
ACCEPT icmp -- anywhere anywhere icmp echo-request
PAROLE tcp -- anywhere anywhere tcp dpt:ftp
PAROLE tcp -- anywhere anywhere tcp dpt:ssh
PAROLE tcp -- anywhere anywhere tcp dpt:smtp
PAROLE tcp -- anywhere anywhere tcp dpt:domain
PAROLE tcp -- anywhere anywhere tcp dpt:http
PAROLE tcp -- anywhere anywhere tcp dpt:hosts2-ns
PAROLE tcp -- anywhere anywhere tcp dptop3
PAROLE tcp -- anywhere anywhere tcp dpt:https
PAROLE tcp -- anywhere anywhere tcp dpt:ndmp
ACCEPT udp -- anywhere anywhere udp dpt:domain
DROP icmp -- anywhere anywhere
DROP all -- anywhere anywhere

Chain PUB_OUT (4 references)
target prot opt source destination
ACCEPT all -- anywhere anywhere
[root@mail ~]#
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  #7  
Old 24th January 2008, 14:28
falko falko is offline
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What's the output of
Code:
repquota -avug
and
Code:
df -h
?
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  #8  
Old 24th January 2008, 17:53
shawnbishop shawnbishop is offline
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Hi

I have attached as per your request...

df -h

[root@mail ~]# df -h
Filesystem Size Used Avail Use% Mounted on
/dev/mapper/VolGroup00-LogVol00
143G 5.6G 130G 5% /
/dev/sda1 99M 17M 78M 18% /boot
tmpfs 506M 0 506M 0% /dev/shm

repquota -avug

I have attached a dump file
Attached Files
File Type: txt quota.txt (21.1 KB, 191 views)
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  #9  
Old 25th January 2008, 06:03
friday friday is offline
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Any filters for viewing in Outlook? I've seen this before where a user turns viewing filters on without knowing they did it. Email does get downloaded, but never seen.
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  #10  
Old 25th January 2008, 16:34
falko falko is offline
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Default

The outputs look ok, so disk space or quota are not the problem...
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