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  #1  
Old 7th January 2008, 17:34
smartcall smartcall is offline
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Default The requested document type does not exist

Hello,

A client of mine whom I hepled install ISPConfig complained today that after a reboot of his server he gets the following error:

The requested document type does not exist

This is when trying to create a site, or edit a site. The sites are not accessible at all from the interface.
On the other hand the sites work.
The version is 2.2.18.

I can't think of anything, because I have a server with 1900+ sites and all works perfect.

Regards.
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  #2  
Old 8th January 2008, 08:37
till till is offline
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This error occurs e.g. when mysql was updated or the mysql database was converted from latin1 to utf8. Another possible reason is that the user used the formeditor and the form definition is broken now or the form definition has been deleted from the doctype database table.
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  #3  
Old 8th January 2008, 09:07
smartcall smartcall is offline
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Thanks, I will investigate.
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Old 8th January 2008, 13:32
smartcall smartcall is offline
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Everything looks fine in the database. There is even a doctype_def for isp_web.
But if I go to the Form Editor the ISP - Web form is empty.
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Old 8th January 2008, 13:40
till till is offline
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Ok, the the isp_web doctype is correupted. One solution will be to replace the row for isp_web in the doctype table with a row from another working ispconfig installation or from the sql dump that is in the ispconfig installer. What might work too is if you download the latest ispconfig version and update the current installation.
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  #6  
Old 8th January 2008, 13:56
smartcall smartcall is offline
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An upgrade did the trick, thanks!
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Old 12th July 2008, 14:05
AlArenal AlArenal is offline
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I have the same problem here, although in German. ISPC's log says "12.07.2008 - 13:22:16 => DEBUG - Der angeforderte Dokumententyp existiert nicht" I upgraded the installation from 2.2.22 -> 2.2.24 but this had no effect.

I cannot access resellers, customers and webs
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Old 12th July 2008, 14:06
till till is offline
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Have you updated your mysql installation or changed the mysql configuration from latin-1 to utf8?
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Old 12th July 2008, 14:13
AlArenal AlArenal is offline
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The ISPC installation runs on a dedicated server for one single customer only. I haven't had to access it in quite a while. The box uses Debian Edge 64 Bit and is up-to-date. It may be, that in the meantime after ISPC 2.2.22 there has been a MySQL update but I can't tell for sure.

Other than via apt-get update/upgrade there haven't been any changes to the databases. Currently there is 5.0.32-Debian_7etch5-log running with utf-8. PHPMyAdmin shows the database 'ispconfig' is utf8_general_ci.
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Old 14th July 2008, 11:07
AlArenal AlArenal is offline
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Just today there's another MySQL update waiting for Debian Etch 64 Bit. I'm a bit reluctant to install it as I'm not sure whether it will have any negative side effects on my other ISPC installations as well....
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