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  #11  
Old 23rd May 2007, 13:36
cambo cambo is offline
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Quote:
Originally Posted by falko
What's the output of
Code:
grep web1_kristina /etc/passwd
?
grep web1_kristina /etc/passwd
Code:
web1_kristina:x:10011:10001:Kristina:/var/www/web1/user/web1_kristina:/bin/false
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  #12  
Old 24th May 2007, 17:43
falko falko is offline
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Is the email address that should receive the autoresponder message already listed in /var/www/web1/user/web1_kristina/.vacation.cache?
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  #13  
Old 27th May 2007, 04:30
cambo cambo is offline
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No. I have emptied the cache 3 times and tried again. The email address is in the cache after I send one, but there is no reply at all. I can't find anything in the logs where it has even tried to send a response.
Could it be something related to, but not actually postfix, like DNS, or wrong permissions somewhere?
Thanks for your help
Cambo
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  #14  
Old 28th May 2007, 16:15
falko falko is offline
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Quote:
Originally Posted by cambo
Could it be something related to, but not actually postfix, like DNS, or wrong permissions somewhere?
That's possible. Can you post a mail log excerpt from the time when an autoresponder message should get sent?
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  #15  
Old 8th June 2007, 15:56
lapena lapena is offline
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Default same problem

Hello,

I've installed a server with Mandriva Free 2007 Spring and ISPConfig.
Autoresponder doesn't work. On ISPConfig I check "Autoresponder", I enter the message and click on "Save".
The '.vacation.msg' contains the text, and the file '.vacation.cache' contains the email addresses who have sent a mail.
Anyway I don't receive back any message (I've already cleared .vacation.cache several times).

I'm still looking for fixing this problem, if anyone could help us it would be fine.

Kindest regards,
lapena
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  #16  
Old 9th June 2007, 11:44
falko falko is offline
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What's in the mail log when an autoresponder should be sent?
Also make sure that your server isn't blacklisted: http://www.mxtoolbox.com/blacklists.aspx
Maybe it tries to send the autoresponder, but it isn't accepted by the receiving server because of some blacklists?
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  #17  
Old 9th June 2007, 13:20
lapena lapena is offline
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nothing appears in the log when a answer should be sent (I see the mail coming for the user and being delivered but no answer)
the server isn't blacklisted, more over I've tested locally (sent a mail from the server with another user in the same domain)
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  #18  
Old 10th June 2007, 14:31
falko falko is offline
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Can you check the .procmailrc file in the user's homedir whether the autoresponder is really enabled?
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  #19  
Old 10th June 2007, 19:46
lapena lapena is offline
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hello,

here is the output of the .procmailrc file of the user (username is replaced with *):


MAILDIR=$HOME/Maildir/
DEFAULT=$MAILDIR
ORGMAIL=$MAILDIR

INCLUDERC=/var/www/web1/user/****/.mailsize.rc
## INCLUDERC=/var/www/web1/user/****/.quota.rc
INCLUDERC=/var/www/web1/user/****/.antivirus.rc
## INCLUDERC=/var/www/web1/user/****/.local-rules.rc
## INCLUDERC=/var/www/web1/user/****/.html-trap.rc
INCLUDERC=/var/www/web1/user/****/.spamassassin.rc
INCLUDERC=/var/www/web1/user/****/.autoresponder.rc
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  #20  
Old 11th June 2007, 14:30
falko falko is offline
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Looks ok. Then I have no idea why it's not working.
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