HELP: Forced reseting Quota for users?

[edge]

One of my users is having a problem receiving email at the moment.
Email is bounced back to sender with the following message

<web22_bas@host.domain.tld> (expanded from <bas@user-domain.tld>): can't create
    user output file. Command output: ==================== QUOTA: 26214400
    INBOXSIZE: 20270 MAXMSG:    26194130 /bin/cat: write error: Disk quota
    exceeded procmail: Program failure (1) of
    "/home/admispconfig/ispconfig/tools/clamav/bin/clamassassin" procmail:
    Rescue of unfiltered data succeeded [29372] warn: config: configuration
    file


/home/admispconfig/ispconfig/tools/spamassassin/etc/mail/spamassassin/20_porn.cf"
    requires version 3.001007 of SpamAssassin, but this is code version
    3.001008. Maybe you need to use the -C switch, or remove the old config
    files? Skipping this file at


/home/admispconfig/ispconfig/tools/spamassassin/usr/share/perl/5.8.4/Mail/Sp
amAssassin/Conf/Parser.pm
    line 345. procmail: Quota exceeded while writing "/var/mail/web22_bas"

The crazy thing is the "INBOXSIZE: 20270 MAXMSG: 26194130" part!
Other users on that domain do not have a problem! It's only web22_bas who has this!

Anyway. I've now set the domain to 10GB (Space MB), and would like to get the "Quota exceeded" problem fixed right away!

Is there a command that I can run to start using the new (Space MB / Quota)?

Or.. Do I need to do something else? I really need to get the web22_bas going again a.s.a.p!

Some more info:

repquota -a

*** Report for user quotas on device /dev/sda1
Block grace time: 7days; Inode grace time: 7days
                        Block limits                File limits
User            used    soft    hard  grace    used  soft  hard  grace
----------------------------------------------------------------------

web22_bas +-    6140    5120    6144  6days      21     0     0

quota web22_bas

Disk quotas for user web22_bas (uid 10039):
     Filesystem  blocks   quota   limit   grace   files   quota   limit   grace
      /dev/sda1    6140*   5120    6144   6days      21       0       0

du -h --max-depth=1 /var/www/web22/log

13M     /var/www/web22/log/2006
8.8M    /var/www/web22/log/2007
23M     /var/www/web22/log

find /* -user web22_bas

find: /proc/3481/task: No such file or directory
find: /proc/3483/task: No such file or directory
find: /proc/3485/task: No such file or directory
find: /proc/3497/task/3497/fd/4: No such file or directory
/tmp/clamav-24465acfba690eb49a98090fe5bd3f70
/tmp/clamav-24465acfba690eb49a98090fe5bd3f70/COPYING
/tmp/clamav-24465acfba690eb49a98090fe5bd3f70/main.db
/tmp/clamav-24465acfba690eb49a98090fe5bd3f70/main.hdb
/tmp/clamav-24465acfba690eb49a98090fe5bd3f70/main.ndb
/tmp/clamav-1d03d1f461af0bde85a34f126a131995
/tmp/clamav-8347042fe600026f8eddb946364dda48
/tmp/clamav-8347042fe600026f8eddb946364dda48/COPYING
/tmp/clamav-c7b86e7471e5ab3cf97f157433f258ff
/tmp/clamav-c7b86e7471e5ab3cf97f157433f258ff/COPYING
/tmp/clamav-6d162a217546a84d66378e6efbbd731e
/tmp/clamav-6d162a217546a84d66378e6efbbd731e/COPYING
/var/mail/web22_bas
/var/www/web22/user/web22_bas
/var/www/web22/user/web22_bas/web
/var/www/web22/user/web22_bas/web/index.html
/var/www/web22/user/web22_bas/.forward
/var/www/web22/user/web22_bas/.spamassassin
/var/www/web22/user/web22_bas/.spamassassin/auto-whitelist
/var/www/web22/user/web22_bas/.spamassassin/bayes_toks
/var/www/web22/user/web22_bas/.spamassassin/bayes_seen
host:/var/www/web22/user/web22_bas#

[martinfst]

You can delete without any problem the files in /tmp.

I have /tmp in a seperate filesystem without quota management, so temp files don't count for user quota.

[till]

Please post the output of:

ls -lah /var/mail/web22_bas

[edge]

sure...

ls -lah /var/mail/web22_bas

-rw-------  1 web22_bas mail 552 2007-03-05 12:42 /var/mail/web22_bas

[till]

Hi,

the quota of the user web2_bas is currently set to 5MB and not 10 GB. Please set the disk quota of this user to a higher value to fix the problem.

Till

[edge]

Originally Posted by till

Hi,

the quota of the user web2_bas is currently set to 5MB and not 10 GB. Please set the disk quota of this user to a higher value to fix the problem.

Till

Hmm I see now.. I think the user did set this himself.
I've now set it to -1 (for now)

Will this start working right away, or do I need to wait for some time?

[till]

You will have to wait approx 1 minute. You can run:

repquota -avug | grep web2_bas

to see if the quota has changed.

[edge]

Originally Posted by till

You will have to wait approx 1 minute. You can run:

repquota -avug | grep web2_bas

to see if the quota has changed.

Yes.. It looks like it's working now

repquota -avug | grep web22_bas

web22_bas --    6140       0       0             21     0     0

Thank you for your help (again)