I use CCBill for my third party billing company. I have absolutly no problems with the server, except for this wierd issue with CCBill. They are telling me that they can't connect to the server because of a time out error. For whatever reason, they can't FTP on their end. I can FTP all day long. It's not a firewall problem. I have no clue. and they aren't helping either. Any ideas on what the problem could be?
I'm not sure if they can ssh it. The server is not behind a firewall. I did not install a software firewall. Here is the error log:
*** CuteFTP Pro 3.3 - build Aug 25 2003 ***
STATUS:> Getting listing ""...
STATUS:> Resolving host name www.mysite.com
STATUS:> Host name www.mysite.com
resolved: ip = 18.104.22.1689.
STATUS:> Connecting to ftp server www.mysite.com:21
(ip = 22.214.171.1249)...
STATUS:> Socket connected. Waiting for welcome message...
220 ProFTPD 1.3.0 Server (Debian) [::ffff:126.96.36.1999]
STATUS:> Connected. Authenticating...
COMMAND:> USER web1_mysite
331 Password required for web1_mysite.
COMMAND:> PASS *****
230 User web1_mysite logged in.
STATUS:> Login successful.
257 "/var/www/web1" is current directory.
STATUS:> Home directory: /var/www/web1
STATUS:> This site supports features.
STATUS:> This site supports SIZE.
STATUS:> This site can resume broken downloads.
COMMAND:> REST 0
350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer
ERROR:> Timeout (60000 ms) occurred on receiving server response.
ERROR:> Failed to establish data socket.
Thanks in advance fellas,