Installing OTRS 2.2.4 on CentOS 4.4

[yellow1912]

I'm following the great guide posted here:
http://www.howtoforge.com/otrs_centos4.4

I'm a Linux noob here so please bear with me a bit.
The problem is, I don't want to install it under /opt/otrs, but I want to install it under /home/my_user_name/public_html/support since all my other www folders are located there, and I want to use the subdomain "support" for otrs.

So I followed the guide, just change the path and the username (I use a different username instead of otrs)
I'm stuck now at step 22: ./Cron.sh start
I get this error:

No cronjobs in /home/my_user_name/var/cron found!
* Check the $HOME (/etc/passwd) of the OTRS user. It must be the root dir of your OTRS system (e. g. /opt/otrs).

I'm thinking it's because I use a different path. But I don't know how to fix this *_*

Any help is much appreciated.

Regards
yellow1912

[falko]

Can you post your /etc/passwd file?

[yellow1912]

Originally Posted by falko

Can you post your /etc/passwd file?

Hi Falko, below is the content:

root:x:0:0:root:/root:/bin/bash
bin:x:1:1:bin:/bin:/sbin/nologin
daemon:x:2:2:daemon:/sbin:/sbin/nologin
adm:x:3:4:adm:/var/adm:/sbin/nologin
lp:x:4:7:lp:/var/spool/lpd:/sbin/nologin
sync:x:5:0:sync:/sbin:/bin/sync
shutdown:x:6:0:shutdown:/sbin:/sbin/shutdown
halt:x:7:0:halt:/sbin:/sbin/halt
mail:x:8:12:mail:/var/spool/mail:/sbin/nologin
news:x:9:13:news:/etc/news:
uucp:x:10:14:uucp:/var/spool/uucp:/sbin/nologin
operator:x:11:0:operator:/root:/sbin/nologin
games:x:12:100:games:/usr/games:/sbin/nologin
gopher:x:13:30:gopher:/var/gopher:/sbin/nologin
ftp:x:14:50:FTP User:/var/ftp:/sbin/nologin
nobody:x:99:99:Nobody:/:/sbin/nologin
dbus:x:81:81:System message bus:/:/sbin/nologin
vcsa:x:69:69:virtual console memory owner:/dev:/sbin/nologin
mailnull:x:47:47::/var/spool/mqueue:/sbin/nologin
smmsp:x:51:51::/var/spool/mqueue:/sbin/nologin
sshd:x:74:74:Privilege-separated SSH:/var/empty/sshd:/sbin/nologin
apache:x:48:48:Apache:/var/www:/sbin/nologin
rpc:x:32:32:Portmapper RPC user:/:/sbin/nologin
pcap:x:77:77::/var/arpwatch:/sbin/nologin
nscd:x:28:28:NSCD Daemon:/:/sbin/nologin
rpm:x:37:37::/var/lib/rpm:/sbin/nologin
named:x:25:25:Named:/var/named:/sbin/nologin
distcache:x:94:94:Distcache:/:/sbin/nologin
mysql:x:100:101:MySQL server:/var/lib/mysql:/bin/bash
avahi:x:70:70:Avahi daemon:/:/sbin/nologin
haldaemon:x:68:68:HAL daemon:/:/sbin/nologin
xfs:x:43:43:X Font Server:/etc/X11/fs:/sbin/nologin
mailman:x:32001:32001::/usr/local/cpanel/3rdparty/mailman:/bin/bash
cpanel:x:32002:32004::/usr/local/cpanel:/bin/bash
clamav:x:32003:32005::/usr/local/clamav:/bin/false
my_username:x:32004:32006::/home/my_username:/usr/local/cpanel/bin/jailshell
ericec:x:32005:32007::/home/ericec:/bin/bash
otrs:x:32006:32009:OTRS user:/opt/otrs/:/bin/bash

[falko]

Modify the line

otrs:x:32006:32009:OTRS user:/opt/otrs/:/bin/bash

so that it looks as follows:

otrs:x:32006:32009:OTRS user:/home/my_user_name/public_html/support:/bin/bash

[yellow1912]

Thanks Falko. I made the change as you suggested, when I tried to "su otrs" I get the error below:

bash: /home/my_username/public_html/support/.bashrc: Permission denied

BTW, I'm wondering if I can just use the user "my_username" instead of "otrs"? So I can just delete that user from the system?

PS: Happy holidays to you and everyone in the forum.

[falko]

Please try this:

chown -R otrs /home/my_user_name/public_html/support

PS: Happy holidays to you and everyone in the forum.

I wish the same to you.

[yellow1912]

Hi Falko,

It still doesnt work, gave me the same permission error. But hang on, I'm gonna repeat the whole process again (using only my user_name this time), and I'll post here what happens.

Regards,
yellow1912

[yellow1912]

I just want to update my current status here:

I managed to install OTRS finally, but the ticket system is a resource hog, it kills my VPS server *_*. And the panel is very messy, too many functions with a very difficult to understand user-interface.

So I decided to remove it and go with this one now: http://osticket.com/
Very easy to install and use.

Anyhow, thank you all, especially falko for spending the time and effort helping me solving the problem. I really appreciate it.

Regards