Duplicate Email Address .... Why??!!?

[vaio1]

Hi there!

I don't understand why I receive this message after saving a new email account: Duplicate Email Address.

I'm sure that there is NOT any email with that name.

In the virtusertable file there is not the mail account but the system continue to tell me: Duplicate Email Address

Thanks

[edge]

Did you empty the recycle bin?

[vaio1]

yes! but the problem persist.

Thanks

[vaio1]

Any idea? Is it a BUG of ISPConfig?

thanks

[falko]

Did you empty all recycle bins?

[vaio1]

yes all.

[vaio1]

Hi Falko,

how can I do to fix this bug?

thanks

[edge]

What does the "allready" exisiting Users look like in the tab "User & Email"?

Is it something like webNR_name ?

[vaio1]

In the User & Emails I have 5 emails:

web19_maria  	  Maria  	  maria  	  0  	  0 
web19_john  	  john  	  john  	  0  	  0 
web19_bob  	  bob  	          bob  	          0  	  0 
web19_samantha    samantha  	  amantha  	  0  	  0 
web19_joseph  	  joseph  	  joseph  	  0  	  0

I would like to create an email for the user "roger" but the ISP Config reply me with Duplicate Email Address.

Thanks

[till]

Originally Posted by mturillo

Any idea? Is it a BUG of ISPConfig?

I dont think its a bug. If ISPConfig reports a duplicate email address, then there must be a duplicate email address in the database. Please have a look if thie email address that you want to create exists already in the database table isp_isp_user

Be aware that you might have added this email address as an alias to one of the other accounts, which will have the same result as if you have added it as mailbox.