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Old 18th May 2007, 16:24
ArnOS ArnOS is offline
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Default /tmp filled with clamav files --> user over quota

When user arno@domain.tld tries to send an e-mail to admin@domain.tld it bounces back with the following error:

== Bounce ==

<web7_admin@server1.example.com> (expanded from <admin@domain.tld>):
can't create user output file. Command output: procmail: Quota exceeded
while writing

And in the maillogs:

== mail.log ==

May 18 13:30:38 h1266987 postfix/smtpd[31837]: C7FBD1FC0E6E: client=client.bla.com[x.x.x.x], sasl_method=LOGIN, sasl_username=web7_arno
May 18 13:30:38 h1266987 postfix/cleanup[31840]: C7FBD1FC0E6E: message-id=<BLEKKFFIOFKCHJJFFGHEGEPPCAAA.arno@domain.tld>
May 18 13:30:38 h1266987 postfix/qmgr[22332]: C7FBD1FC0E6E: from=<arno@domain.tld>, size=749, nrcpt=1 (queue active)
May 18 13:30:41 h1266987 postfix/local[31841]: C7FBD1FC0E6E: to=<web7_admin@server1.example.com>, orig_to=<admin@domain.tld>, relay=local, delay=3, status=bounced (can't create user output file. Command output: procmail: Quota exceeded while writing "/var/www/web7/Maildir/tmp/1179487840.31842_0.server1.example.com" )
May 18 13:30:41 h1266987 postfix/qmgr[22332]: C7FBD1FC0E6E: removed

The web7_admin user has a qouta limit of 25 MB. Repquota shows the user has reached its limit:

h1266987:/var/log# repquota -avug | grep web7
web7_admin -- 25600 25600 26624 none 244 0 0

However the directory for his mail and logs only contains around 11 MB (/var/www/web7/user/web7_admin/). I found out the rest is in the /tmp directory:

h1266987:/var/log# ll /tmp/
total 8
drwx------ 2 web7_admin web7 4096 May 18 13:30 clamav-861a09f2850a263a1e290c829169e102

h1266987:/tmp# ll /tmp/clamav-861a09f2850a263a1e290c829169e102/
total 13676
-rw------- 1 web7_admin web7 17992 May 18 13:30 COPYING
-rw------- 1 web7_admin web7 4736232 May 18 13:30 main.db
-rw------- 1 web7_admin web7 637507 May 18 13:30 main.hdb
-rw------- 1 web7_admin web7 8572928 May 18 13:30 main.ndb

I'm not sure, but the problem seems to be related to the problem described in thread 11100. However, the ISPConfig version is 2.2.12 and Clamav version is 0.90.2. It seems the user is invoking the clamav update by sending an e-mail, but the update fails.What may be causing this problem?

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