Originally Posted by till
suphp should not be used anymore, we support it just for legacy reasons.
The recommended option is to use php-fcgi + suexec or php-fpm + suexec.
Regarding open_basedir: the open_basedir path is correct as /var/www/clients/client1/web6/web/ is included in the path and the script is in a subdirectory of that path. ensure that all files in /var/www/clients/client1/web6/web/ are owned by user web6 and group client1
Thanks for all the info. I issue this command in the prestashop directory each time I try to re-install:
chown web6:client1 -R *
Still, no luck.
I disabled it for now and if that won't be an issue, then I have no problem. But I really have no idea of it's effect.
I will submit a ticket to get an idea of your ticketing system now. I'm sorry if I didn't know where to submit my post.