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  #1  
Old 6th October 2011, 20:20
laptop_user laptop_user is offline
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Thumbs up Email notification when client open ticket support

Hello,

I hope ISPC developer can implement this feature. When client send support message via Help module, the system will send the full message or notification to the administrator email account.

Thank you
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  #2  
Old 14th October 2011, 11:10
zbuzanic zbuzanic is offline
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Also mail notifications could be sent to clients when admin/reseller responds.
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  #3  
Old 23rd December 2011, 21:11
Antennipasi Antennipasi is offline
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+1 for this.
So far i have addressed this by disabling whole ticket system, but it would be nice to use at least communicating with resellers. They seem to have actual questions every now and then.
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Old 4th April 2012, 16:57
pititis pititis is offline
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+1 to this feature
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  #5  
Old 19th May 2012, 16:44
teoverton teoverton is offline
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+1 Yes Please. The message system as far as I can see is dead without some sort of notification. An email notification is the most obvious way forward.
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