email problem, one client only

[chancer]

I have a client who wants their email diverting to an existing email address. I already have a few clients set up doing that and it works perfectly. Neither I nor any clients apart from that one are having email problems just now, and I can't find what may be causing the problem.

I have tried adding one of my email addresses to the list of forwarding addresses, then sent an email to the client's address from one of my private email addresses - it bounces with Relay access denied in the bounce message.

So far as I can see, the email setup in ISPConfig is exactly the same as for all the other clients. Why would relay access be denied? Where do I look for a cure?

The logs are not telling me anything is untoward, just the usual lengthy list of E. Europeans probing for a spam relay.

Many thanks.

[madmucho]

Please can you describe situation at example?
As i see you want Forward mail addres to another address, is destination forward address hosted on same server?

PS : I try solve similiar problem today at one client, but not forwarding, only delivering and problem was in standart dns entery, was deleted :-)

[chancer]

Hi, madmucho, no the destination address is on another server, although my own address that I added to forward to is on the same server.

I have checked the DNS settings and they are correct. The web site is working and the MX records are set correctly according to dig.

[madmucho]

And any errors in ispconfig log, mail log ?

Take a look inside you domain folder
/var/www/problemdomain/.forward
is there mailaddresses to which users from domain want forward to?

[chancer]

Yes. But

a) It's my address, which is th eone on the same server

b) The one the client wants mail forwarded to is missing

Also, I now understand a message I get from the server every 12 hours saying certain clients have overused their mail quotas - these all have email response addresses or forms on their sites.

This particular client has a radio campaign pointing people to their web site and they are losing a fortune. Would someone help me, urgently, please?

TIA,

Sorry, nearly forgot - spent hours poring over the logs, but couldn't find anything which told me what's happening. To be honest, I'm not even sure where to look or what I should be looking for.

[till]

Please check the mail log file for errors. The mail log is in the directory /var/log/ and can be named maillog, mail.log or just mail

[chancer]

I have mail.err mail.log mail.info and mail.warn - there are no entries in mail.err, mail.warn tells me clamav is out of date, as do the other two, reproduced below, mail.log then mail.info:

Feb  4 09:08:34 sww2 freshclam[25166]: Received signal: wake up 
Feb  4 09:08:34 sww2 freshclam[25166]: ClamAV update process started at Mon Feb  4 09:08:34 2008 
Feb  4 09:08:34 sww2 freshclam[25166]: SECURITY WARNING: NO SUPPORT FOR DIGITAL SIGNATURES 
Feb  4 09:08:34 sww2 freshclam[25166]: See the FAQ at http://www.clamav.net/support/faq for an explanation. 
Feb  4 09:08:34 sww2 freshclam[25166]: Your ClamAV installation is OUTDATED! 
Feb  4 09:08:34 sww2 freshclam[25166]: Local version: 0.91.2 Recommended version: 0.92 
Feb  4 09:08:34 sww2 freshclam[25166]: DON'T PANIC! Read http://www.clamav.net/support/faq 
Feb  4 09:08:34 sww2 freshclam[25166]: main.inc is up to date (version: 45, sigs: 169676, f-level: 21, builder: sven) 
Feb  4 09:08:34 sww2 freshclam[25166]: daily.inc is up to date (version: 5678, sigs: 33988, f-level: 21, builder: ccordes) 
Feb  4 09:08:34 sww2 freshclam[25166]: --------------------------------------

Feb  4 09:08:34 sww2 freshclam[25166]: Received signal: wake up 
Feb  4 09:08:34 sww2 freshclam[25166]: ClamAV update process started at Mon Feb  4 09:08:34 2008 
Feb  4 09:08:34 sww2 freshclam[25166]: SECURITY WARNING: NO SUPPORT FOR DIGITAL SIGNATURES 
Feb  4 09:08:34 sww2 freshclam[25166]: See the FAQ at http://www.clamav.net/support/faq for an explanation. 
Feb  4 09:08:34 sww2 freshclam[25166]: Your ClamAV installation is OUTDATED! 
Feb  4 09:08:34 sww2 freshclam[25166]: Local version: 0.91.2 Recommended version: 0.92 
Feb  4 09:08:34 sww2 freshclam[25166]: DON'T PANIC! Read http://www.clamav.net/support/faq 
Feb  4 09:08:34 sww2 freshclam[25166]: main.inc is up to date (version: 45, sigs: 169676, f-level: 21, builder: sven) 
Feb  4 09:08:34 sww2 freshclam[25166]: daily.inc is up to date (version: 5678, sigs: 33988, f-level: 21, builder: ccordes) 
Feb  4 09:08:34 sww2 freshclam[25166]: --------------------------------------

Not much help, I'm afraid.

[chancer]

Update: The logs have been repeating those messages and making no other entries since Friday, when I downloaded the zipped log files and then deleted the zips which were there.

I don't understand why that has happened. I keep meaning to change the cron job so the zips will be emailed to me anyway.

[chancer]

So, can anyone tell me how to get the logs recording normally again, so I can try some test emails and see what the logs say?

[madmucho]

Normal logs about emails can be found usualy
/var/log/mail/info
There are whole mailserver comunication.
When i debug email mesages i using hardcore telnet :-)
telnet mailserver 25
and simulate connection like this
http://www.yuki-onna.co.uk/email/smtp.html

you can check log and see what is there.