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Old 1st November 2012, 21:06
ralfba ralfba is offline
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Hi ...
i followed the perfect server setup and installed a fresh system on opensuse 12 (apache/posfix/dovecot)

after some testing and migrating users we figured that the mailsystem stoped working :-(

current status is that the mailqueue gets filled up, but nothing is transported somehow.
i already tried to Update/reConfigure the box but that didn't bring me any further.

please help if you have any clue what might cause this.

thx - ralf
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  #2  
Old 3rd November 2012, 00:27
falko falko is offline
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Are there any errors in your mail log (in the /var/log/ directory)?
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  #3  
Old 4th November 2012, 19:19
ralfba ralfba is offline
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Default errors in /var/log

Hi ...
yes - there are some errors ...

mail.err
Nov 4 18:37:47 isp03p amavis[16290]: (16290-03) (!!)TROUBLE in check_mail: forwarding FAILED: Error writing to socket: Broken pipe at /usr/sbin/amavisd line 6843.
Nov 4 18:37:48 isp03p amavis[16290]: (16290-03) (!!)TROUBLE in process_request: Error writing to socket: Broken pipe at /usr/sbin/amavisd line 6843.
Nov 4 18:42:50 isp03p amavis[16061]: (16061-05) (!!)TROUBLE in check_mail: forwarding FAILED: Error writing to socket: Broken pipe at /usr/sbin/amavisd line 6843.
Nov 4 18:42:51 isp03p amavis[16061]: (16061-05) (!!)TROUBLE in process_request: Error writing to socket: Broken pipe at /usr/sbin/amavisd line 6843.
Nov 4 18:48:48 isp03p amavis[16790]: (16790-02) (!!)TROUBLE in check_mail: forwarding FAILED: Error writing to socket: Broken pipe at /usr/sbin/amavisd line 6843.
Nov 4 18:48:48 isp03p amavis[16790]: (16790-02) (!!)TROUBLE in process_request: Error writing to socket: Broken pipe at /usr/sbin/amavisd line 6843.
Nov 4 18:52:48 isp03p amavis[17022]: (17022-02) (!!)TROUBLE in check_mail: forwarding FAILED: Error writing to socket: Broken pipe at /usr/sbin/amavisd line 6843.
Nov 4 18:52:49 isp03p amavis[17022]: (17022-02) (!!)TROUBLE in process_request: Error writing to socket: Broken pipe at /usr/sbin/amavisd line 6843.
Nov 4 18:57:50 isp03p amavis[17300]: (17300-02) (!!)TROUBLE in check_mail: forwarding FAILED: Error writing to socket: Broken pipe at /usr/sbin/amavisd line 6843.
Nov 4 18:57:50 isp03p amavis[17300]: (17300-02) (!!)TROUBLE in process_request: Error writing to socket: Broken pipe at /usr/sbin/amavisd line 6843.

mail.warn
Nov 4 19:11:46 isp03p amavis[18030]: (18030-02) (!)ClamAV-clamd av-scanner FAILED: run_av error: Too many retries to talk to /var/run/clamav/clamd (All attempts (1) failed connecting to /var/run/clamav/clamd) at (eval 138) line 603.\n
Nov 4 19:11:46 isp03p amavis[18030]: (18030-02) (!)WARN: all primary virus scanners failed, considering backups
Nov 4 19:11:46 isp03p amavis[17734]: (17734-03) (!)connect to /var/run/clamav/clamd failed, attempt #1: Can't connect to UNIX socket /var/run/clamav/clamd: No such file or directory
Nov 4 19:11:46 isp03p amavis[17734]: (17734-03) (!)ClamAV-clamd av-scanner FAILED: run_av error: Too many retries to talk to /var/run/clamav/clamd (All attempts (1) failed connecting to /var/run/clamav/clamd) at (eval 138) line 603.\n
Nov 4 19:11:46 isp03p amavis[17734]: (17734-03) (!)WARN: all primary virus scanners failed, considering backups
Nov 4 19:12:49 isp03p postfix/master[1920]: warning: process /usr/lib/postfix/smtpd pid 18507 killed by signal 6
Nov 4 19:12:49 isp03p postfix/master[1920]: warning: /usr/lib/postfix/smtpd: bad command startup -- throttling
Nov 4 19:12:49 isp03p amavis[18030]: (18030-02) (!!)TROUBLE in check_mail: forwarding FAILED: Error writing to socket: Broken pipe at /usr/sbin/amavisd line 6843.
Nov 4 19:12:49 isp03p amavis[18030]: (18030-02) (!)PRESERVING EVIDENCE in /var/spool/amavis/tmp/amavis-20121104T190635-18030-BmnL30xK
Nov 4 19:12:49 isp03p postfix/qmgr[1941]: warning: private/amavis socket: malformed response
Nov 4 19:12:49 isp03p postfix/master[1920]: warning: process /usr/lib/postfix/smtp pid 18462 killed by signal 6
Nov 4 19:12:49 isp03p postfix/qmgr[1941]: warning: transport amavis failure -- see a previous warning/fatal/panic logfile record for the problem description
Nov 4 19:12:49 isp03p postfix/master[1920]: warning: /usr/lib/postfix/smtp: bad command startup -- throttling
Nov 4 19:12:50 isp03p amavis[18030]: (18030-02) (!!)TROUBLE in process_request: Error writing to socket: Broken pipe at /usr/sbin/amavisd line 6843.
Nov 4 19:12:50 isp03p amavis[18030]: (18030-02) (!)Requesting process rundown after fatal error
Nov 4 19:12:50 isp03p amavis[18030]: (18030-02) (!)_DIE: Error writing to socket: Broken pipe at /usr/sbin/amavisd line 6843.

mail.info
Nov 4 19:13:27 isp03p postfix/smtp[18460]: C709E6272F: to=<margret.bauerochse@hot-it-muc.de>, relay=127.0.0.1[127.0.0.1]:10024, delay=194288, delays=194177/0.47/0.72/110, dsn=4.5.0, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 id=17734-03 - Temporary MTA failure on relaying, From MTA() during fwd-connect (Negative greeting: at (eval 134) line 464.): id=17734-03 (in reply to end of DATA command))
Nov 4 19:13:27 isp03p amavis[17734]: (17734-03) size: 26448, TIMING [total 111102 ms] - SMTP greeting: 211 (0%)0, SMTP EHLO: 417 (0%)1, SMTP pre-MAIL: 433 (0%)1, lookup_sql: 324 (0%)1, SMTP pre-DATA-flush: 315 (0%)2, SMTP DATA: 81 (0%)2, check_init: 27 (0%)2, digest_hdr: 67 (0%)2, digest_body: 86 (0%)2, mime_decode: 439 (0%)2, get-file-type1: 464 (0%)3, decompose_part: 132 (0%)3, parts_decode: 0 (0%)3, check_header: 95 (0%)3, AV-scan-1: 7442 (7%)9, AV-scan-2: 55215 (50%)59, lookup_sql: 94 (0%)59, lookup_sql: 295 (0%)60, spam-wb-list: 142 (0%)60, SA parse: 266 (0%)60, SA check: 8292 (7%)67, decide_mail_destiny: 507 (0%)68, notif-quar: 30 (0%)68, fwd-end-chkpnt: 35432 (32%)100, prepare-dsn: 27 (0%)100, main_log_entry: 182 (0%)100, update_snmp: 47 (0%)100, SMTP pre-response: 8 (0%)100, SMTP response: 12 (0%)100, unlink-1-files: 6 (0%)100, rundown: 13 (0%)100
Nov 4 19:13:27 isp03p postfix/qmgr[1941]: warning: private/amavis socket: malformed response
Nov 4 19:13:27 isp03p postfix/master[1920]: warning: process /usr/lib/postfix/smtp pid 18460 killed by signal 6
Nov 4 19:13:27 isp03p postfix/qmgr[1941]: warning: transport amavis failure -- see a previous warning/fatal/panic logfile record for the problem description
Nov 4 19:13:27 isp03p postfix/error[18517]: C709E6272F: to=<margret.bauerochse@hot-it-muc.de>, relay=none, delay=194289, delays=194177/112/0/0.03, dsn=4.3.0, status=deferred (unknown mail transport error)
Nov 4 19:13:32 isp03p amavis[17734]: (17734-03) (!)rw_loop: leaving rw loop, no progress, last event (select) 5.005 s ago
Nov 4 19:13:38 isp03p dovecot: imap(margret.bauerochse@hot-it-muc.de): Disconnected for inactivity in=94 out=935
Nov 4 19:13:50 isp03p postfix/smtpd[18558]: connect from unknown[127.0.0.1]
Nov 4 19:13:50 isp03p postfix/smtpd[18558]: disconnect from unknown[127.0.0.1]
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Old 4th November 2012, 19:24
ralfba ralfba is offline
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strange is, that it workded for a while and then stoped.
at this point no email at all could be send into the box from esternal ressources.
i performed a update/reconfigure of the installation, maybe i should have recreate the original config files of postfix and amavis before doing that
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Old 5th November 2012, 11:12
ralfba ralfba is offline
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i think of putting the config-files of the installation back into play and re-run the ispconfig-installation again ...
will i loose the contents of the mailqueue while i do this?
currently there are 350 mails waiting in it ... growing and growing
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Old 5th November 2012, 11:20
till till is offline
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The problem seems to be that amavis is not running, restart amavis and check in the mail.log if it is started then. If this dont help, download the ispconfig tar.gz again, run the update.php scriot in the install folder and choose to reconfigure services. The mails in the queue will not be deleted by this.
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