URGENT Web_ problem

[itgroup]

Hi,
I have a massive problem, that I hope someone can give me a quick fix for.

I have created 45 domains, they all work just fine. I have also created hundreds of email users for these various domains - they all receive mail just fine. Here is my problem.

When any user from any domain tries to check their email, they receive 'invalid username or password' from their email client.

I have spent all day trying to find out what is going on, THEN it occured to me: my clients ALL have their email program setup to check email in the form of:

steve@itgroup.net.au and then their password

NOW, i find this does not work BECAUSE the ISPConfig program (through Dovecot) needs web33_steve to logon with

Doing some more research, I found a few threads that show how to change ISPConfig so that this does not happen any more, but... my problem is how to CHANGE all the EXISTING users I have created. I have hundreds of users that cannot log in and there is just no way I am going to have to ring them all and tell them to change their usernames!!!

I have roundcubemail installed and they can logon there (using name@domainname.com) just fine. It is just Pop3 110 mail.

I see Dovecot uses /etc/passwd for it's security, so I have tried going in to this file and changing web33_steve to steve@itgroup.net.au - but this does not fix it. Surely, I can do something like this, or 'point' dovecot to another area?

I also checked the /etc/postfix/virtualusers file and all the addresses are in there (steve@itgroup.net.au, web33_steve, steve@www.itgroup.net.au etc, etc).

PLEASE HELP

[till]

There is no solution for your problem because linux does not allow the "@" sign in usernames. Thats why ISPConfig does not allow you to enter @ seign in the username field too.

ISPConfig uses linux system users for the email accounts.

[itgroup]

Thanks Till for the reply. Well, that is sad. Given that I am using Dovecot for POP, is there any other way I can 'point' the password file to something that allows @ usernames?

Or, can I modify the '/etc/passwd' file somehow?

Is there anything at all I can do about this - I don't care if it is a very long solution (change things by hand), but the thought of having to call all my customers is very daunting.

How come I can use roundcube mail with user@domain.com ok?

regards
steve

[falko]

Originally Posted by itgroup

Thanks Till for the reply. Well, that is sad. Given that I am using Dovecot for POP, is there any other way I can 'point' the password file to something that allows @ usernames?

Or, can I modify the '/etc/passwd' file somehow?

Is there anything at all I can do about this - I don't care if it is a very long solution (change things by hand), but the thought of having to call all my customers is very daunting.

There's no solution.

Originally Posted by itgroup

How come I can use roundcube mail with user@domain.com ok?

Because RoundCube does a lookup in the ISPConfig database to map the email address to the real username. Obviously, email clients such as Outlook and Thunderbird don't do a lookup in the ISPConfig database.

[itgroup]

Ok, I know when I am beaten Hope Australia does better in the World Cup !

Anyhow, Please put this in for a FEATURE REQUEST in a future edition of ISPConfig. I sure would have saved me some embarrassment!
Thanks for your answers.

regards
steve

[falko]

Originally Posted by itgroup

Anyhow, Please put this in for a FEATURE REQUEST in a future edition of ISPConfig.

You misunderstand us. This is nothing which can be implemented in current versions of ISPConfig because ISPConfig uses system users, not virtual users.

ISPConfig v3 will use virtual users which is a totally different concept. You will then be able to use email addresses as user names.