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  #1  
Old 3rd June 2010, 17:14
Thomas Jensen Thomas Jensen is offline
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Default Some users can't load any websites

Hi all

Today the phone started ringing, and then again and again. I have no clue why, but some of my users can't access my websites. They report that the browser just keeps loading forever. I've made one them do a ping, to check DNS, and nothing wrong there.

So far I've restarted apache and clamav, but still facing problems. Some users have no problems at all, and i don't either. The apache log doesn't show anything unusual.

Thanks in advance!
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Old 3rd June 2010, 18:28
ivomendonca ivomendonca is offline
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Quote:
Originally Posted by Thomas Jensen View Post
Hi all

Today the phone started ringing, and then again and again. I have no clue why, but some of my users can't access my websites. They report that the browser just keeps loading forever. I've made one them do a ping, to check DNS, and nothing wrong there.

So far I've restarted apache and clamav, but still facing problems. Some users have no problems at all, and i don't either. The apache log doesn't show anything unusual.

Thanks in advance!
Maybe got banned verify iptables.
Sometimes I have the same problem, from my isp(home) e see all my sites but from other isp dont resolve any domain.
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Old 3rd June 2010, 18:40
Thomas Jensen Thomas Jensen is offline
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Okay.. Can you be more specific? What should i try? It's lots of users..
I've been in contact with one of them, and he had no problem reaching a FTP account.

Last edited by Thomas Jensen; 3rd June 2010 at 18:42.
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Old 3rd June 2010, 18:57
ivomendonca ivomendonca is offline
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Originally Posted by Thomas Jensen View Post
Okay.. Can you be more specific? What should i try? It's lots of users..
I've been in contact with one of them, and he had no problem reaching a FTP account.
Cant help you, maybe change mydns to powerdns! i dont realy know maybe a problem in your resolv.conf (ip inside is blacklist)
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Old 3rd June 2010, 18:59
Thomas Jensen Thomas Jensen is offline
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I use an external DNS server, but it isn't the DNS, as one of the users has already tried to make a ping and got the right IP
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Old 3rd June 2010, 20:36
damir damir is offline
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Ask a customer to do a traceroute to your webserver IP.

*nix:

traceroute ip.add.re.ss or domain

Windows:

Start/Run, type cmd and than type:

tracert ip.add.re.ss or domain

Try to visit the sites from different ISP's, it could be a routing problem.
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