Users created but cannot login (FTP and shell)

[baskin]

I have an ISPConfig 3 server with opensuse 11.1.

Until now i had only one client with one site, one ftp account and one shell account. Everything is working nice (I cannot login to stats and i have post a thread for that, that's my only problem).

I have created a second client and a site for that client. I have also created an ftp user and a shell user for that site.

Neither shell or ftp user can login. I'm getting a "Access denied" on shell user and "Login failed" on ftp user.

I have deleted all the users and the site and recreated from scratch multiple times but the problem persists.

What should i check?

Thanks in advance.

[falko]

Any errors in your logs?

[baskin]

Originally Posted by falko

Any errors in your logs?

What log should i check?

I have these on /var/log/messages:

Dec 12 20:04:36 aragorn sshd[1328]: Invalid user kernelitshell from 10.215.4.227                          
Dec 12 20:04:39 aragorn sshd[1328]: error: PAM: User not known to the underlying authentication module for illegal user kernelitshell from 10.215.4.227                                                             
Dec 12 20:04:39 aragorn sshd[1328]: Failed keyboard-interactive/pam for invalid user kernelitshell from 10.215.4.227 port 41921 ssh2                                                                                
Dec 12 20:04:43 aragorn sshd[1328]: error: PAM: User not known to the underlying authentication module for illegal user kernelitshell from 10.215.4.227                                                             
Dec 12 20:04:43 aragorn sshd[1328]: Failed keyboard-interactive/pam for invalid user kernelitshell from 10.215.4.227 port 41921 ssh2                                                                                
Dec 12 20:04:44 aragorn sshd[1328]: error: PAM: User not known to the underlying authentication module for illegal user kernelitshell from 10.215.4.227                                                             
Dec 12 20:04:44 aragorn sshd[1328]: Failed keyboard-interactive/pam for invalid user kernelitshell from 10.215.4.227 port 41921 ssh2

Dec 13 15:05:10 aragorn pure-ftpd: (?@10.215.4.227) [WARNING] Authentication failed for user [kernelitftp]
Dec 13 15:05:19 aragorn pure-ftpd: (?@10.215.4.227) [WARNING] Authentication failed for user [kernelitftp]
Dec 13 15:05:37 aragorn pure-ftpd: (?@10.215.4.227) [WARNING] Authentication failed for user [kernelitftp]
Dec 13 15:08:28 aragorn pure-ftpd: (?@10.215.4.227) [WARNING] Authentication failed for user [kernelitftp]

[till]

Are ythere any pending jobs in the ispconfig jonbqueue in the monitor module? Does the shell user exists in /etc/passwd?

[baskin]

Jobqueue is empty and the user does not exist in /etc/passwd.

It seems that ISPConfig does not create the user. Regarding the FTP user it seems that it is created but with wrong password.

Thanks.

[baskin]

Is there a specific log that has some info at the time of user creation?

I mean if i create the user, is there a log where the executed commands are logged, so i can check there.

I'm asking because this is a major problem and it doesn't has an obvious solution.

I have also created a third client with one site and tried to create a shell user for that client. The result is the same. I can see the insert shell_user job in the jobqueue. The job disappears after a while but no user is created although is listed in the ispconfig's shell users list. In /etc/passwd the user does not exists.

Thanks.