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  #1  
Old 12th November 2009, 20:09
provell provell is offline
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Default mail stop on one account

Hi,

I have an ISPCONFIG server running with debian/etch for some time now.
One account had some trouble from time to time with 2 of it's 5 email account.

Problem was that they could not receive anything or send anything.
Most worrying was that there was not a single error message, no reply email with box full, or somthing exceeded if you send a mail to that account.
Sending a mail would sometimes produces such a mail.

Now a different client also has the same problem on one of his 3 email accounts.
Setting the WebSpace MB: from 50 to 100 again solved the problem.
But the problem always comes back after 5 or 6 monts(or longer) and then I have to increase the WebSpace MB: count.

The mail.err logfile does produce a lot of information according to that specific account: (changed the account name for security reasons)
Nov 8 07:22:27 websrv01 postfix/sendmail[15803]: fatal: mailaccountname01(10036): queue file write error
Nov 8 07:46:22 websrv01 postfix/sendmail[16344]: fatal: mailaccountname01(10036): queue file write error
Nov 8 09:10:13 websrv01 postfix/sendmail[18028]: fatal: mailaccountname01(10036): queue file write error
Nov 8 10:11:24 websrv01 postfix/sendmail[19174]: fatal: mailaccountname01(10036): queue file write error
Nov 8 11:34:59 websrv01 postfix/sendmail[20984]: fatal: mailaccountname01(10036): queue file write error
Nov 8 11:43:46 websrv01 postfix/sendmail[21237]: fatal: mailaccountname01(10036): queue file write error
Nov 8 12:38:55 websrv01 postfix/sendmail[22341]: fatal: mailaccountname01(10036): queue file write error
Nov 8 12:40:48 websrv01 postfix/sendmail[22415]: fatal: mailaccountname01(10036): queue file write error
Nov 8 12:50:16 websrv01 courierpop3login: Error while saving courierpop3dsizelist, user=mailaccountname01
Nov 8 12:59:36 websrv01 courierpop3login: Error while saving courierpop3dsizelist, user=mailaccountname01
Nov 8 13:00:41 websrv01 last message repeated 3 times
Nov 8 13:19:40 websrv01 postfix/sendmail[23296]: fatal: mailaccountname01(10036): queue file write error
Nov 8 14:41:31 websrv01 postfix/sendmail[25434]: fatal: mailaccountname01(10036): queue file write error
Nov 8 15:34:54 websrv01 postfix/sendmail[26720]: fatal: mailaccountname01(10036): queue file write error
Nov 8 15:40:42 websrv01 postfix/sendmail[26892]: fatal: mailaccountname01(10036): queue file write error
Nov 8 16:01:21 websrv01 postfix/sendmail[27367]: fatal: mailaccountname01(10036): queue file write error
Nov 8 16:31:37 websrv01 postfix/sendmail[28133]: fatal: mailaccountname01(10036): queue file write error
Nov 8 17:01:40 websrv01 postfix/sendmail[28753]: fatal: mailaccountname01(10036): queue file write error
Nov 8 17:50:44 websrv01 postfix/sendmail[29675]: fatal: mailaccountname01(10036): queue file write error
Nov 8 17:51:52 websrv01 postfix/sendmail[29728]: fatal: mailaccountname01(10036): queue file write error
Nov 8 18:41:49 websrv01 postfix/sendmail[30809]: fatal: mailaccountname01(10036): queue file write error
Nov 8 19:35:37 websrv01 postfix/sendmail[32011]: fatal: mailaccountname01(10036): queue file write error
Nov 8 21:36:27 websrv01 postfix/sendmail[2149]: fatal: mailaccountname01(10036): queue file write error
Nov 8 22:06:19 websrv01 postfix/sendmail[2838]: fatal: mailaccountname01(10036): queue file write error
Nov 8 23:11:54 websrv01 postfix/sendmail[4347]: fatal: mailaccountname01(10036): queue file write error
Nov 9 00:00:25 websrv01 postfix/sendmail[6663]: fatal: mailaccountname01(10036): queue file write error
Nov 9 00:42:36 websrv01 postfix/sendmail[7623]: fatal: mailaccountname01(10036): queue file write error
Nov 9 00:46:28 websrv01 postfix/sendmail[7700]: fatal: mailaccountname01(10036): queue file write error
Nov 9 01:30:25 websrv01 postfix/sendmail[8673]: fatal: mailaccountname01(10036): queue file write error
Nov 9 01:33:51 websrv01 postfix/sendmail[8729]: fatal: mailaccountname01(10036): queue file write error
Nov 9 01:52:20 websrv01 postfix/sendmail[9138]: fatal: mailaccountname01(10036): queue file write error
Nov 9 02:07:15 websrv01 postfix/sendmail[9503]: fatal: mailaccountname01(10036): queue file write error
Nov 9 03:33:03 websrv01 postfix/sendmail[11314]: fatal: mailaccountname01(10036): queue file write error
Nov 9 03:59:28 websrv01 postfix/sendmail[11884]: fatal: mailaccountname01(10036): queue file write error
Nov 9 06:32:59 websrv01 postfix/sendmail[18904]: fatal: mailaccountname01(10036): queue file write error
Nov 9 07:03:40 websrv01 postfix/sendmail[19489]: fatal: mailaccountname01(10036): queue file write error
Nov 9 07:10:08 websrv01 postfix/sendmail[19624]: fatal: mailaccountname01(10036): queue file write error
Nov 9 09:28:29 websrv01 postfix/sendmail[23187]: fatal: mailaccountname01(10036): queue file write error


Now I noticed the file "courierpop3dsizelist" in the ~maildir directory of the client.
I also noticed that not every client has one in it's ~maildir?

What is the best way to prevent this from hapening to other accounts?
Is there something I have to configure?

Thanks in advance for any reply.

Rgds Edo
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  #2  
Old 13th November 2009, 14:20
till till is offline
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Basically the client reached its quota. So there is no problem with your setup.

Quote:
But the problem always comes back after 5 or 6 monts(or longer) and then I have to increase the WebSpace MB: count.
Does this client deletes its emails or does he keep the emails in his maildir?
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  #3  
Old 13th November 2009, 20:23
provell provell is offline
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Default no mail in box

Quote:
Basically the client reached its quota. So there is no problem with your setup
Thanks for the reply by the way.

Maybe I left out some essential information, sorry

The user has no mail in his inbox on the server, none.
"WebSpace MB: 50" doen't mean that you can send 50mb or so on mail each month right?
It means that you have 50mb space on the server.
But in these case the user has no mail on the server at all.
He donloads it to his workstation on his job.

Rgds Edo
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  #4  
Old 14th November 2009, 13:29
falko falko is offline
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Did you check quota with
Code:
repquota -avug
?
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  #5  
Old 17th November 2009, 21:05
provell provell is offline
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Default repquota

I gues we are on to something here.
The repquota command showed that the account that is having mailtroulble is over it's previous qouta of 50mb and is now using 53mb.
Currenlty the limit(that I raised it to) is 100mb.

Problem is that when i check the Maildir directory in the clients webspace, there are just a few mails of today.
When I do a "du -h new" command in there to check the size of the combined mails, it says it contains only 564k.
That is correct with what I am seeing.

So where is the other 53mb holding up?

I have the same with the other troubled accounts by the way.
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  #6  
Old 18th November 2009, 08:55
till till is offline
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To check the quota, use the command:

repquota -avug

Quote:
So where is the other 53mb holding up?
check the /tmp directory and /var/spool/mail
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