Go Back   HowtoForge Forums | HowtoForge - Linux Howtos and Tutorials > Linux Forums > HOWTO-Related Questions

Do you like HowtoForge? Please consider supporting us by becoming a subscriber.
Reply
 
Thread Tools Display Modes
  #1  
Old 15th March 2006, 20:37
jaffaizal jaffaizal is offline
Member
 
Join Date: Feb 2006
Posts: 43
Thanks: 2
Thanked 0 Times in 0 Posts
Default Sending email problems: Relay access denied

Falko/Till,

Me and my clients are having problems sending email to say, gmail and yahoo.
Also a few other email address:

salleh@matrade.gov.my
cmkasule@nssfug.org
mfaicsl@yahoo.com


Tried to send a test email to my gmail account (jaffaizal@gmail.com ). Got the following error message:

Sending failed:
Message sending failed since the following recipients were rejected by the server:
jaffaizal@gmail.com (The server responded: "<jaffaizal@gmail.com>: Recipient address rejected: Relay access denied")
The message will stay in the 'outbox' folder until you either fix the problem (e.g. a broken address) or remove the message from the 'outbox' folder.
The following transport protocol was used:
PLANIMA

Your help is appreciated.
JafFaizal
Reply With Quote
Sponsored Links
  #2  
Old 15th March 2006, 21:17
till till is offline
Super Moderator
 
Join Date: Apr 2005
Location: Lüneburg, Germany
Posts: 36,495
Thanks: 835
Thanked 5,535 Times in 4,353 Posts
Default

You will have to check "Server needs authentication" in the smtp settings of your email client.
__________________
Till Brehm
--
Get ISPConfig support and the ISPConfig 3 manual from ispconfig.org.
Reply With Quote
  #3  
Old 15th March 2006, 21:52
jaffaizal jaffaizal is offline
Member
 
Join Date: Feb 2006
Posts: 43
Thanks: 2
Thanked 0 Times in 0 Posts
Default

Did what you requested.

Got following error msg popup:

----------------------------------------------------------------
Sending failed:
Unknown error code 50
Your SMTP server does not support TLS. Disable TLS, if you want to connect without encryption.
Please send a full bug report at http://bugs.kde.org.
The message will stay in the 'outbox' folder until you either fix the problem (e.g. a broken address) or remove the message from the 'outbox' folder.
The following transport protocol was used:
PLANIMA
----------------------------------------------------------------

This is what I did:

Check what the server support click in KMAIL for receiving email from pop.planima.com.

KMAIL do the setting as:

Use TLS for secure mail download
&
Authentication method as : Clear text.

Therefore I set the sending account (using smtp.planima.com:25) accordingly as:

Encryption : TLS
Authentication method : PLAIN

Set server requires authentication and used the login/password as created in ISPconfig.

What is wrong?

Thanks,
JafFaizal
Reply With Quote
  #4  
Old 15th March 2006, 23:15
falko falko is offline
Super Moderator
 
Join Date: Apr 2005
Location: Lüneburg, Germany
Posts: 41,701
Thanks: 1,900
Thanked 2,745 Times in 2,578 Posts
Default

Please disable TLS in your email client and try again.
__________________
Falko
--
Download the ISPConfig 3 Manual! | Check out the ISPConfig 3 Billing Module!

FB: http://www.facebook.com/howtoforge

nginx-Webhosting: Timme Hosting | Follow me on:
Reply With Quote
  #5  
Old 16th March 2006, 04:51
jaffaizal jaffaizal is offline
Member
 
Join Date: Feb 2006
Posts: 43
Thanks: 2
Thanked 0 Times in 0 Posts
Default

Disabled the TLS in KMail.
Current setting in KMail for, Accounts->Sending->Transport:SMTP->General Tab. I checked the Server requires authentication and use,

Login->web???? (ie. the same UID setup in ISPConfig. This is the same UID for my pop.planima.com)

Password->******** (ie. the same PWD setup in ISPConfig. This is the same UID for my pop.planima.com)

Setting for Accounts->Sending->Transport:SMTP->Security Tab: Encryption->None Authentication Method->LOGIN (other options are, PLAIN, CRAM-MD5, DIGEST-MD5, NTLM, GSSAPI)

Are the above setting correct?

Now receive this popup error message: ----------------------------------------------------------
Sending failed: Authentication failed.
Most likely the password is wrong.
The server responded: "Error: authentication failed" The message will stay in the 'outbox' folder until you either fix the problem (e.g. a broken address) or remove the message from the 'outbox' folder.
The following transport protocol was used: PLANIMA ----------------------------------------------------------

If I used PLAIN, got following error msg: ----------------------------------------------------------
Sending failed: Your SMTP server does not support PLAIN.
Choose a different authentication method.
The server responded: "Error: authentication failed" The message will stay in the 'outbox' folder until you either fix the problem (e.g. a broken address) or remove the message from the 'outbox' folder.
The following transport protocol was used:PLANIMA ----------------------------------------------------------

BTW, following is the ehlo localhost output:
----------------------------------------------------------
suse1:~ # telnet localhost 25
Trying 127.0.0.1...
Connected to localhost.
Escape character is '^]'.
220 suse1.mileswork.com ESMTP Postfix
ehlo localhost
250-suse1.mileswork.com
250-PIPELINING
250-SIZE 10240000
250-VRFY
250-ETRN
250-STARTTLS
250-AUTH LOGIN PLAIN
250-AUTH=LOGIN PLAIN
250 8BITMIME
--------------------------------------------------------

Any other setting I need to setup at the Server or KMail?

Thank
JafFaizal

Last edited by jaffaizal; 16th March 2006 at 05:20.
Reply With Quote
  #6  
Old 16th March 2006, 06:22
jaffaizal jaffaizal is offline
Member
 
Join Date: Feb 2006
Posts: 43
Thanks: 2
Thanked 0 Times in 0 Posts
Default

Falko/Till,

BTW, I was informed by my client that those email that bounce now, he could sent emails to them before.

Now, I'm curious that maybe external parties is using my ISPConfig email server to relay SPAM. Therefore it is blacklisted now.

How can I confirm this?
If YES, what is the remedy (how to stop this)?

But, the gmail and yahoomail is a separate issues.

Thanks,
JafFaizal
Reply With Quote
  #7  
Old 14th April 2006, 19:56
spiritsofadventure spiritsofadventure is offline
Junior Member
 
Join Date: Apr 2006
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
Default Relay Access Denied Continued

Hello Members I am newby to SUSE 10 and Linux. I have suprised my self by getting most things up and running on my laptop. I am having one problem that seems to be very common with a lot of newbies and that is i cant send my email smtp. Error message Relay Access Dennied. I have seen a lot of threads with various answers but i am not familier with system setup or protocols etc. I have used the same settings as in windows but with no success

Last edited by spiritsofadventure; 15th April 2006 at 22:27.
Reply With Quote
  #8  
Old 15th April 2006, 16:03
falko falko is offline
Super Moderator
 
Join Date: Apr 2005
Location: Lüneburg, Germany
Posts: 41,701
Thanks: 1,900
Thanked 2,745 Times in 2,578 Posts
Default

You must enable "Server requires authentication." in your email client. http://mail.cs.uiuc.edu/relay/outlook-config.html
__________________
Falko
--
Download the ISPConfig 3 Manual! | Check out the ISPConfig 3 Billing Module!

FB: http://www.facebook.com/howtoforge

nginx-Webhosting: Timme Hosting | Follow me on:
Reply With Quote
  #9  
Old 15th April 2006, 16:58
spiritsofadventure spiritsofadventure is offline
Junior Member
 
Join Date: Apr 2006
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
Thumbs up Relay Access Denied - email Working Now

i entered my pop3 email user name and password in the smpt authorisation and it enabled me to send emails. IT NOW WORKS Thank you.

Last edited by spiritsofadventure; 15th April 2006 at 22:29.
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Relay access denied when using SMTP to external recipients Kamran Shah Installation/Configuration 111 14th May 2014 19:10
Relay access denied maxx Installation/Configuration 17 4th April 2011 13:34
Can Send Email, But Not Recieve; Relay access denied jazzgillum Installation/Configuration 21 31st May 2007 13:46
relay access denied (i've readen the previous post about this ) jeanjacquesjeanjacques Installation/Configuration 5 22nd April 2006 00:34
Relay access denied KamiTsunami Server Operation 6 7th March 2006 11:25


All times are GMT +2. The time now is 14:03.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.