SSH access for site user

[cic]

I'm attempting to give SSH access for a site user and am being extremely unsuccessful. I've created the site and placed a check mark next to Shell Access. Under User & Email, I created a user and placed a check mark next to Administrator and Shell Access. When I attempt to use Putty to access the site, I can enter the username but immediately after entering the password, Putty closes. What have I missed?

Thanks for any guidance!
Troy

[till]

Please have a look at your syslog or auth.log for error messages from your SSH daemon.

[cic]

It appears to accept the password because after I type in the password, I get a message "Last login date from blah, blah, blah... and then my putty session closes. Using the same username/password, I can login at the console just fine and using the admin username, I can login via putty from my remote location just fine. Do I need to add the website user to a file?

Troy

[wpwood3]

Look at /etc/passwd
make sure the user has /bin/bash

[cic]

Here's this users settings: :x:10002:10002::/var/www/web2/./:/bin/bash

[falko]

Did you set up chrooted SSH?