Let's say you want to modify /root/ispconfig/isp/conf/procmailrc.master. Instead of modifying that file, you leave the file unmodified and put your edited version into /root/ispconfig/isp/conf/customized_templates (-> /root/ispconfig/isp/conf/customized_templates/procmailrc.master). ISPConfig will see that file and use it instead of /root/ispconfig/isp/conf/procmailrc.master.
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