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Old 15th November 2005, 19:09
till till is offline
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Is the trash empty after you emptied it? have you emptied the trash of the correct reseller? Every Reseller and the admin have their own trash.

Have you emtied the web prefix field under: Management > SystemConfig > Settings on the tab ISP Manager? If so, you can enter every username without a prefix, but its not recommended because the username may collide with usernames from other sites.
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