Originally Posted by srg
Of course, I add user test (clients section) with Shell Access, CGI Scripts, SSI and FTP Access. But it is not at system :'-(
[root@studik www]# id test
id: test: No such user
Don't your users have aprefix like web1_? E.g. web1_test?
Did you enable shell access for that user on the tab "User & Email"?