Windows 8 Outlook 2013 account settings
thanks so much BPMEE for your considered and very prompt reply... I have thoroughly checked your first suggestions 1) and 2), and all is correct there, so that is not where the problem is. The organisation doesn't have an inhouse server, we use our ISP servers, so perhaps this is where the problem is originating, I will check with them. Really appreciate your assistance and I do realise that my problem is a basic one and probably not really suited to this forum - thanks again, go well.