The permission system in ispconfig is similar to the used in Linux for file permissions and consists of users and groups. Each client and reseller has a group in the sys_group table. To make a record visible to a reseller or client, the record must either have the userid of the client or reseller in the sys_user_id column or the groupid of the client or reseller in the sys_group_id column.
Please check that the group_id of the sys_group of the reseller is used in the sys_group_id column of the client that is not visible when you login as reseller.
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