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When master server goes down, the web site not work, evem the slave server is working and it has all client accounts and data. Why?
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Which ISPConfig version do you use? There was a problem with vlogger in older ispconfig versions that could cause that problem.
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Load Balancing it's working very well. Who made load balancing, ISPConfig?
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No, ispconfig does not contain a load balancer. I guess that you created two dns a-recxords for the domain? Then it is dns load balancing aka round robin dns.