I think that you can help ispconfig to be better in using the bug tracker. If there isn't enough features, you can do a feature request... Or even, like some people here, you can develop plugins !
I have seen a member of this forum who is begining a web site about the documentation of ispconfig, all initiative are good when it is a free software !
I participate in some free forums, and, in fact, it's always "irritating" to see some people that just comes to say "it's bad, it doesn't work" in place of trying to help the thing to progress...
Free software grows well because of good will. Criticize is surely a good thing, but only when it's not done with bad feelings