Do you know if this is a planned feature or if there's a way to manipulate the backend to achieve the desired results?
By the way, "...is a completely different software ... it has different features..." is a BS statement. It has the same name, most of the same features, the only apparent change is a version number increase. A more valid reply would be one of these:
- That feature has been deprecated in this version, it will no longer be supported because
- it's not technically possible (technical limitation) or
- users didn't like that feature and wanted us to remove it (design decision)
- That feature is not yet ready but is in progress or planned for a future version
Either of these answers would have changed the reply from a snide statement (what, you think you get the same features in the new version?) into an informative response.