Pretty much every second or third day I have users calling me asking me what their password is for their email. Problem is I have 3 engineers working on the ISPC control panel updating/adding and making changes regularly for customers.
We don't keep passwords written down on paper of engineers pc's as its a security risk. So when a client phones in asking for their password, we gotta go in and change it every time. This consumes time and is rather frustrating.
I would like to see a ISPC system where you can view the user/email passwords when you click on the user&email tab and maybe in there have a "view passwords" button to view a list of all their passwords? This will in turn help customers also lookup their own email passwords.